
Troubleshooting
| Problem | Cause/Solution | A | |
| Digital zoom cannot be used. | [Digital zoom] is set to [Off] in the setup menu. | ||
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| Digital zoom is not available in the following |
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| situations. |
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| • when [Portrait] or [Night portrait] is selected | ||
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| for scene mode. |
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| • when | ||
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| [Continuous]. |
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| • before movie recording begins. | 55 | |
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| [Image mode] not available. | • [Image mode] cannot be adjusted when | ||
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| • [Image mode] cannot be set to [H4000 × | ||
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| 3000], [I4000 × 3000], [R3264 × 2448], and |
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| [P3968 × 2232] when [ISO sensitivity] is set |
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| to [3200]. |
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| No sound when shutter is | • [Off] is selected for [Sound settings] > [Shutter | ||
| released. | sound] in setup menu. |
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| • [Continuous], [BSS], or | ||
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| selected for [Continuous] in shooting menu. |
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| • d([Sports] scene mode) or l([Museum] | ||
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| scene mode) is selected. |
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| • Dmode is selected. | ||
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| • [Off] is selected for AF assist option in camera | |||
| light. | setup menu. |
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| • | ||
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| some modes. |
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Technical |
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Pictures appear smeared. | Lens is dirty. Clean lens. | |||
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| Colors are unnatural. | White balance does not match light source. | ||
Notes |
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Randomly spaced bright pixels | Shutter speed too slow. Noise can be reduced by: |
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(“noise”) appear in image. | • Using flash | |||
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| • Specifying a lower ISO sensitivity setting | ||
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| • Using a scene mode which has noise |
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| reduction ability. | ||
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| Pictures are too dark | • Flash is off. | ||
| (underexposed). | • Flash window is blocked. | ||
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| • Subject is beyond flash range. | ||
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| • Adjust exposure compensation. | ||
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| • Apply | ||
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| the ISO sensitivity. | ||
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| • Subject is backlit. Select o([Backlight] scene | ||
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| mode) or use fill flash. |
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