Troubleshooting | Nokia 6385 manual

• TROUBLESHOOTING

	Problem	Possible cause	Possible solution

	My phone isn’t	Charger and phone are	Check connection between
	charging.	not properly connected.	charger and phone/charger
			stand and phone.

		Charger is not properly	Make sure charger is
		plugged in.	properly plugged into wall
			outlet.

	My phone isn’t	Battery is not charged.	Charge the battery.
	making/answering	Poor signal strength	Extend whip antenna.
	calls.	Poor signal strength	Extend whip antenna.
	calls.
		Outside of service area.	Change locations until the
			phone displays service
			available.

	I can’t listen to my	You don’t have voice	Call your wireless service
	voice messages.	mail service.	provider.
		You have not set up	Call your wireless service
		your voice mailbox with	provider.
		your service provider.

		You have not saved your	See “Store your voice
16		voice mail number in	mailbox number” on
		your phone.	page 58.

		The voice mail number	Call your wireless service
		The voice mail number	Call your wireless service
		you have saved is	provider.
		incorrect.

		You have forgotten your	Call your wireless service
		password or are entering	provider.
		it incorrectly.

[ 164 ]

Image 170

Nokia 6385 manual Troubleshooting, Problem Possible cause Possible solution

Contents

Question Answer Where to get info ESN Legal Information Table of contents Text messages Phone bookCall log Personalization Advanced featuresSecurity and System settings Organizer Minibrowser Nokia One Year Limited WarrantyGames 14 Your phone and other devices Reference information For your safety Backup Copies Qualified ServiceAccessories and Batteries Connecting to Other Devices Quick guide Use 1-touch dialing Menu Shortcuts Full list of shortcuts on Understand the terms WelcomeGET the Most OUT of this Guide Bold Follow graphic cluesConvention What it means Sign up with a service provider Look for updatesUnderstand Wireless Network Services Alternate format user guides Learn about Accessibility SolutionsAccessible features Contact Nokia Deaf TDD device compatibilityLPS-1 mobile inductive loopset Nokia Mobile Phones Your phone’s labelHave the right information available Westney Road South Register Your Phone Have the phone or accessory availableContact Your Service Provider Newsletters About your phone Your Nokia Phone About the Antennas Whip Antenna2 Internal Charge the battery To the battery Shorten its lifetime Remove the batteryImportant battery information Top of the phone for two seconds Power key Prolong battery lifeSwitch Your Phone on or OFF Check the Start Screen Learn about the Keys Element Description Through Volume Use to increase or decrease volumeKey Description Make and Answer Calls Task Instructions Review Phone Symbols Symbol Description Left USE the Selection KeysAppear as lowercase letters Selection Browse Phone Menus ENABLE/DISABLE Help SystemView Your PHONE’S Help System Menu items Scrolling Tips Scroll through menusKey to return to the Start screen USE a Shortcut Learn about menu shortcutsMenu and Menu Shortcuts 01-1-4 Profiles 2-7 Lights1 -2-5 On System Voice Organizer Phone Book Menu Menu Menu cont’d Options Connect the headset Phone setupLearn about Your Headset Use the headset Lock Keypad Keyguard Adjust the VolumeAdjust Screen Contrast Enter Letters and Numbers Mode Phone shows Use forText entry Key Characters Write Using ABC and 123 ModesEnter letters Other Options Enter numbersFor example to enter the name Albert Press To the right shows a sample of the available4 characters Enter punctuation/other charactersUse special characters in phone numbers Enter Punctuation or Special Characters Onl Write with Predictive TextWhat you press Onli Clear Keys and Tools for Predictive TextSpell Tips for predictive text Turn on predictive text inputTurn off predictive text input Write Compound Words Insert Numbers and SymbolsADD a Word to the Dictionary Saving Names and Numbers Save a Number and Name Using Phone Book MenuPhone book Save a Number and Name Quick Save Option Description of function Recall Names and NumbersUSE Phone Book Menus Displaying the phone book Change phone book view From the phone book Edit a Name or NumberADD a Number to a Phone Book Entry From the Start screen Learn about primary number By recalling the nameChange the number type Erase a Number Erase Stored Names and NumbersChange Primary Number Erase Entire Phone Book Entry Assign phone number to a caller group ADD Other Information to a Phone Book EntryUSE Caller Groups Check Memory Status Setting a Ringing Tone and Graphic for a Caller GroupEdit caller group options You can edit various aspects of a caller group Call log Requirements Option Description Check MISSED, RECEIVED, or Dialed CallsView call log options Missed Calls Use call log shortcutsClear Call Lists Dialed Numbers Press Menu 2-5 Call log Call timers USE Call TimersAccess the Various Call Timers Press Menu 2-4 Call log Clear call lists All calls Life timer Turn on a Current Call TimerClear Call Timers Phone. This option cannot be reset Data-related call timer options Data Timers DATA/FAX and MinibrowserAccess data-related call timers Minibrowser timer options SET Greetings Voice mailboxStore Your Voice Mailbox Number Time Listen to Messages Later Listen to Messages When NotifiedListen to Your Voice Messages From the Start screen, press and hold For two seconds Write a Text Message Service providerText messages Create and send a text message USE Other Options From the Start screen, press Menu, then press SelectSelect Text messages, then select Write message View message options USE Message Templates Sorry, I can’t help you on this Messages to phones in other networks Learn about E-MAIL Text MessagesCreate and send an e-mail message Download pictures When you receive a picture messagePicture Messages Messages Scroll to a picture and press View Compose and send a picture messageTo Save the Picture Read Messages Later Receive Text MessagesPREVIEW, CHANGE, or Erase a Picture Message Respond to a Text Message Replying to an e-mail message Reply to a MessageReplying via SMS Erasing messages in the message folders Erase MessagesLearn about erase options Erasing individual text messages Assign Message Options View a message’s settingsLearn about message memory Message Settings Organize Text Messages Using Folders Work with Messages Saved in the Outbox ArchiveChat with Other Phone Users Start a Chat Session Use predictive text for quick repliesView chat history Press Menu 01-3 Messages Chat, then press Select Change your nickname End your chat session Select a Different Profile PersonalizationLearn about Profiles Quick Method Set ringing options USE a Timed ProfileCustomize a Profile Set ringing volume Set a ringing tone Set keypad tones Set a vibrating alertSet message alert tone Rename Profiles Select and customize an accessory profileSet warning and game tones By scrolling to Off and pressing Select If YOU Selected Loopset If YOU Selected HandsfreeIf YOU Selected Headset If YOU Selected TTY/TDD Use PC Composer Download a Ringing TonePlay, save, or erase a ringing tone Receive ringing tones from Minibrowser Press Menu 4-3-1 Settings Time settings Clock Manually setting the clockPress Menu 4-2-1 Settings Phone settings Language SET the Clock Customize the Welcome Screen Allowing the network to set the clockDisplaying or hiding the clock Press Menu 7-2 Voice Voice commands Learn about Voice CommandsPress Menu 4-2-3 Settings Phone settings Welcome note Create a startup message Use a voice command Work with voice tags Mute/End Advanced featuresView IN-CALL Options Mute Names Learn about call forwarding feature codesUSE Call Forwarding Menu Store a feature code USE Call Waiting Activate/cancel call forwardingSwitch between the two calls Answering a waiting call Disconnect second party Make a Conference CallEnd calls Disconnect first party Place a call without sending your number Store the feature codesSend OWN Caller ID with Next Call Select this option from your phone’s menu Saving calling card information USE Automatic RedialCalling Card Activate Automatic Redial Described in the following table, then press Select Choosing a calling card to useMaking calling card calls Voice Dialing First assign a voice tag to the number Important Notes about Voice Tags Assign a voice tag to a phone numberADD a Voice TAG to a Phone Book Entry Dialing a number using voice dialing Scroll to 1-touch dialing and press Select Set up 1-touch dialingTouch Dialing ADD a Number to a Caller Group Touch dialing optionsLearn about Caller Groups 100 USE Touch TonesSelect a Ringing Tone and Graphic for a Caller Group SET Touch Tone Type Set manual touch tone optionsSend touch tone string manually SET Fixed Touch Tone Length Save Touch Tones AS a Phone Book Entry Send touch tone string from phone bookStore touch tone string with phone number Recall Touch Tone String from the Phone Book 103 Link Phone Book EntriesUSE Linking Options Work with recorded memos Learn about Voice RecorderRecord a memo Press Menu 7-3-1 Voice Voice recorder Record 105 Activate/deactivate Keyguard Security and System settingsExample, when the phone is in your pocket or in your purse Unlock Keypad Change your security code Correct entry errorsSecurity Code 107 Call while phone is locked Phone LockLearn about the lock code Change Your Lock Code Answer a call with phone lock on Allowed number when phone lockedActivating and deactivating phone lock Store the unlocked phone number Learn about restriction options Calling the allowed phone numberCall Restrictions 110 Edit call restrictions Press Menu 4-5-1 Settings Security settings Restrict callsAdding a call restrictions 111 Erasing call restrictions Automatic Update of ServicePress Menu 4-5-2 Settings Security settings Restrict calls 112 113 Learn about System SelectionView Roaming options No Service appears View Mode optionsRestore settings from analog modes Preferred Respond to an alarm USE the Alarm ClockSet the alarm Press Menu 10-1 Organizer Alarm clock, then press Select Calendar Alarm when phone power is offAlarm clock notes Snoozing Learn about Calendar views When you view the calendar, notice thatCalendar Options menu Week List Add a calendar note 118 Select Make a note When the Alarm Sounds for a NoteUSE the TO-DO List ADD a Task Calculator View task detailsWork with a to-do note Use the calculator Currency Conversion Setting the Exchange RateUse calculator for currency conversion 121 122 Time an event using split timingStopwatch Following Time an event using lap timingView timing options 123 124 Choose other stopwatch optionsPress Menu 10-5-1 Organizer Stopwatch Continue Start a new game When it may cause interference or dangerGame control 125 Learn about Game Options Game settingsSelect New game or 1-player and press Select USE 2-PLAYER Option Press Menu 9-1 Mobile link Infrared, then press Select Enable IR communicationsIR Basics 127 Send a business card to another device Send and receive information using IRCheck the status of an IR connection 128 Send a Calendar Note to Another Device Send calendar notesReceive business cards or calendar notes from other devices Compatible phone or handheld device PCs keyboard Phone Editor PC Connectivity Cable and IRNokia PC Suite 130 131 Modem setupDownload software 132 Understand Browsing Sessions and IndicatorsMinibrowser END a Browsing Session Launching the MinibrowserMinibrowser Menu Home News Yahoo Weather Finance Navigate in the Minibrowser About WEB page ContentScroll Through the Menus and Contents of a GO to the Home LinksGO Back Previous Select or Open AN Item for EXAMPLE, a Link Bookmark a BookmarksACTIVATE/SELECT a Link 136 Web links in minibrowser messages Receive Messages VIA the MinibrowserNotification of new minibrowser messages END the Minibrowser Session Disable Minibrowser Confirmations 138 139 USE Accessories SafelyReference information Operating environment Important Safety InformationTraffic Safety Electronic devices Pacemakers Other medical devicesVehicles Hearing Aids 142 Potentially explosive atmospheresPosted Facilities 143 Emergency callsMake an Emergency Call Certification Information SAR 144 145 146 Care and MaintenanceProper operation FEW Practical Rules for Accessory Operation AccessoriesBattery Information Information Standby and Talk Times Mode Talk time Standby timeCharging Times Device Charging and Discharging Chargers and Other AccessoriesYour phone is powered by a rechargeable battery 149 Rapid Travel Charger ACP-8U Learn about chargers and other accessoriesStandard Travel Charger ACP-7U 150 Compact Desktop Charging Stand DCH-8 Rapid Travel Charger ACP-12URapid Cigarette Lighter Charger LCH-9 151 Headset HDE-1 Spare battery charger DDC-1Headset HDC-9P Data Cable DLR-3P Leather Carry Case CSL-21 Complete CAR KIT CARK-91HMobile Holder MBC-1 153 Frequently Asked Questions FAQ How do I change the ringing tone? How do I unlock the keypad?How do I make the phone ring louder? How do I store my voice mailbox number? User Guide for Nokia 6385 Phone on Press and hold KeyHow do I find my phone’s model number? How do I redial the last-dialed number How can I change the contrast of my phone’s display? How do I clear my call timers?How do I find my phone’s ESN electronic serial number? 157 158 GlossaryTerm Definition Mail 159 Navigate 160 Roaming 161 Voice mail 162 Technical Information 163 Troubleshooting Problem Possible cause Possible solution Are not being CommandVoice command Delivered Nokia One Year Limited Warranty 166 Unauthorized modifications, unauthorized connections Limited warrantyWarranty if any of the following conditions are applicable Nokia, including damage caused by shipping Melbourne, FL 168 169 170 Appendix a a message from the Ctia 171 Wireless Phone Safety Tips 172 173 For more information, please call 1-888-901-SAFE 174 Appendix B a message from the FDA1 175 What is FDAs role concerning the safety of wireless phones? 176 177 What kinds of phones are the subject of this update?What are the results of the research done already? 178 What about children using wireless phones? 179 Where can I find additional information? 180 Index 181 182 Call waiting 90 answer a new call 90 switch between callsCalls Touch dialing Entering letters and numbers 37 Entering text FAQ Fax call timersCurrency conversion 183 Changing Lock keypad 106 loopset Headset Kit Hearing impaired solutions 9 help IconsMessage alert tone, setting 79 messages 184 PC Suite application 130 PC Sync PC Suite 130 phone One-touch dialing 98 options In-call menuPC Suite Phone book 186 187 188 189 190