Find help
Support
When you want to learn more about how
to use your product or you are unsure how
your device should function, see the
support pages at www.nokia.com/
support or your local Nokia website,
www.nokia.mobi/support (with a mobile
device), the Help application in the device,
or the user guide.
If this does not resolve your issue, do one
of the following:
•Restart the device: switch off the
device, and remove the battery. After
about a minute, replace the battery,
and switch on the device.
•Restore the original factory settings
as explained in the user guide. Your
documents and files will be deleted in
the reset, so back up your data first.
•Update your device software regularly
for optimum performance and
possible new features, as explained in
the user guide.
If your issue remains unsolved, contact
Nokia for repair options. See
www.nokia.com/repair. Before sending
your device for repair, always back up the
data in your device.
Software updates over the air
Select > Settings > Data mgr. > SW
update.
With Software update (network service),
you can check if there are updates
available for your device software or
applications, and download them to your
device.
Downloading software updates may
involve the transmission of large amounts
of data (network service).
Make sure that the device battery has
enough power, or connect the charger
before starting the update.
Warning:
If you install a software update, you
cannot use the device, even to make
emergency calls, until the installation is
completed and the device is restarted. Be
sure to back up data before accepting
installation of an update.
After updating your device software or
applications using Software update, the
instructions related to the updated
applications in the user guide or the helps
may no longer be up to date.
Select Options and from the following:
Start update — Download the available
updates. To unmark specific updates that
you do not want to download, select the
updates from the list.
Update via PC — Update your device
using a PC. This option replaces the Start
update option when updates are only
available using the Nokia Software
Updater PC application.
View details — View information on an
update.
View update history — View the status
of previous updates.
Settings — Change the settings, such as
the default access point used for
downloading updates.
Disclaimer — View the Nokia licence
agreement.
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