Nokia E62 manual Troubleshooting

Models: E62

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Retrievalhours — Define the hours between which the e-mails are retrieved.

Retrieval interval — Select the time interval between retrieving new e-mails.

Press Back twice to save your settings and return to your mailbox.

Troubleshooting

Some common problems that may occur when using e-mail are discussed in this section.

Wrong e-mail account type: some service providers may only support one of the protocols IMAP4 and POP3, not both. If your e-mail account settings seem to be correct but you cannot connect to your remote mailbox, try changing the protocol. This requires you to create another account, as the protocol cannot be changed after account creation. Define all settings to match the previous account, but select the other protocol.

Wrong Internet access point: if all e-mail settings, including the e-mail protocol, seem to be correct but you still cannot connect to your mailbox, it is possible that you need to change the Internet access point your account uses. For example, your SIM card may have separate GPRS connections defined for WAP and Internet use. Try the other access points to find out which one works with your e-mail account.

Wrong password: because your password is masked when you enter it, it is easy to make a spelling error. Double-check your password if you get an error message when trying to retrieve e-mail.

Settings are correct and e-mail can be received, but messages cannot be sent: check the Outgoing mail serv. setting. Security considerations often require that you need to use SMTP server of your service provider when sending e-mail. In other words, you may not be able to use the outgoing e-mail server of Company A if your SIM card is provided by Company B. You can determine the correct server by contacting the customer support of your e-mail service provider.

E-mail support

Copyright © 2006 Nokia. All rights reserved.

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Nokia E62 manual Troubleshooting