Nortel Networks 400 manual Prompt Maintenance

Hospitality Messaging Server 400

-System announces number of messages

Note: The maximum number of days post checked-out messages can be kept by the system is 99 days but the default is set to 2

6)Undelete messages

-Enter room number, # (termination key)

-System validates entry and looks up mailbox number for that room

-All messages that were deleted prior to this will be restored

Prompt Maintenance

This option provides the ability to record prompts primarily for Auto Attendant usage. However, it can also be used to record customized auto-wakeup (AWU) prompts. A prompt must be given a unique 4-digit ID prior to recording.

-Enter 4-digit ID

-Record after the tone and press 1 to stop

•Press 1 to Confirm

•Press 2 to Listen to new prompt

•Press 3 to Re-record

•Press 4 to Cancel

All prompts recorded would be saved on the HMS 400 server in the “AAPrompt” sub-folder of the corresponding language of the line. For instance, if the voicemail lines have been configured as French, then all recorded prompts will be found in: C:\HM\Sound\French\AAPrompt\.

Note: When customizing an AWU prompt, the recorded prompt MUST be renamed to the following – Autocall.x40 (where x denotes the designated letter for each language with the exception for Greek, Dutch, and Thai whose extension is Gre, Dut, and Tha) – and then copied to the corresponding language folder.

Caution: Only experienced HMS 400 System Administrators should attempt to move prompt files on the server. Changing or deleting prompts other than those mentioned in this section could result in a non- functioning voicemail system.

Welcome Prompt Recording

This is a hidden option (meaning there are no prompts for the feature) for recording customized hotel welcome prompts. The steps are as follows:

-Press 4 followed by the 2-digit language code, #

-Record after the tone and press 1 to stop

•Press 1 to Confirm

•Press 2 to Listen to new prompt

•Press 3 to Re-record

•Press 4 to Cancel

Page 5