Nortel Switched Firewall Browser-Based Interface Users Guide

How to get help

This section explains how to get help for Nortel products and services.

Getting help from the Nortel web site

The best way to get technical support for Nortel products is from the Nortel Technical Support web site at: www.nortel.com/support.

This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products.

Use the Nortel Technical Support web site to do the following:

„download technical information, including the following items:

†software

†documentation

†product bulletins

„search the Technical Support web site and the Nortel Knowledge Base for answers to technical questions

„sign up for automatic notification of new software and documentation for Nortel equipment

„open and manage technical support cases

Getting help over the telephone from a Nortel Solutions Center

If you do not find the information you require on the Nortel Technical Support web site, you can get help over the telephone from a Nortel Solutions Center. You must have a Nortel support contract to use the Nortel Solutions Center.

To reach a Nortel Solutions Center, do one of the following;

„In North America, call 1–800–4NORTEL (1–800–466–7835).

„Outside North America, go to the following web site to obtain the telephone number for your region: www.nortel.com/callus.

Preface „ 9

216383-D October 2005

Page 9
Image 9
Nortel Networks 5100 manual How to get help, Getting help from the Nortel web site

5100 specifications

Nortel Networks 5100 is a powerful platform designed for telecommunications and networking, primarily aimed at enhancing the solutions provided to service providers and enterprises. Introduced as part of Nortel's robust portfolio, the 5100 combines various features that cater to the demands of modern network environments.

One of the main features of the Nortel 5100 is its versatile targeting capabilities. It supports multiple applications and can function within various access technologies, ensuring that service providers can tailor their services according to specific market needs. The platform is designed to handle a high volume of concurrent users, which is essential for operators managing large subscriber bases.

The Nortel 5100 also incorporates advanced voice and data functionalities. It supports Session Initiation Protocol (SIP), which allows for efficient voice over IP (VoIP) communications. This interoperability with existing telephony systems ensures a smooth transition for enterprises upgrading from traditional systems to modern VoIP frameworks. Furthermore, it enables unified communications, enhancing collaboration within organizations.

Another distinguishing characteristic of the Nortel 5100 is its scalability. Organizations can easily expand their networks and add new services without the need for a complete overhaul of their existing infrastructure. This feature is particularly beneficial for growing companies that require flexibility in operations to adapt to changing market conditions.

Security is a paramount aspect of the Nortel 5100. It includes features that protect sensitive data and maintain the integrity of communications over the network. This is vital for companies that need to comply with stringent regulatory requirements concerning customer data.

Additionally, the platform is designed with robust redundancy and fault tolerance capabilities, which ensures continuous operation even in the event of hardware failures. This high availability is crucial for service providers that need to guarantee uptime for their customers.

In summary, the Nortel Networks 5100 stands out with its versatility, scalability, advanced VoIP functionalities, and robust security features. It serves as a comprehensive solution for both service providers and enterprises, enabling them to enhance their network capabilities and deliver superior services. By embracing such a platform, organizations can achieve greater operational efficiency and adaptability in an increasingly dynamic communication landscape.