Nortel Networks BCM 4.0 manual Telephone features, Feature *0

Models: BCM 4.0

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Telephone features

Background

FEATURE 86

Cancel: FEATURE #86

Music

Listen to music (provided by an external source or an IP source connected

 

to the system) through your telephone speaker when you are not on a call.

 

 

 

Button Inquiry

FEATURE *0

 

 

Check what feature is programmed on any button. Use when labeling

 

buttons.

 

 

Variances

 

 

* (shows DN)

 

 

 

 

Call Duration

FEATURE 77

 

Timer

Briefly display the approximate length of your current or most recent call.

 

 

 

Call Forward

FEATURE 4

Cancel: FEATURE #4

 

Send your calls to another telephone in your system.

 

 

 

Call park

FEATURE 74

 

 

Put a call on hold to enable you to answer the call from any telephone in

 

your system. The display shows a three-digit retrieval code.

 

To retrieve a parked call: press an intercom button and dial the retrieval

 

code.

 

 

Variances

 

 

* (Lift the handset or go on- or off-hook, and dial the retrieval code.)

 

 

Call Pickup,

FEATURE 76 and the telephone number

directed

Answer any ringing telephone.

 

 

 

 

Call Pickup,

FEATURE 75

 

group

Answer a call ringing at another telephone in your pickup group. The

 

external call ringing longest is answered first.

 

 

 

Call Queuing

FEATURE 801

 

 

Answer the next call. If more than one call is waiting, priority is given to

 

incoming external calls over callback, camped, or transferred calls.

 

 

Camp-on

FEATURE 82 and the extension number of the receiving telephone

 

Re-route a call to another telephone even if all the telephones lines are

 

busy.

 

 

 

 

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Nortel Networks BCM 4.0 manual Telephone features, Feature *0

BCM 4.0 specifications

Nortel Networks BCM 4.0, or Business Communications Manager, is a robust telecommunications solution designed for small to medium-sized businesses (SMBs). This system combines voice and data capabilities in one unified platform, providing businesses with a powerful tool to enhance their communication processes.

One of the key features of BCM 4.0 is its ability to integrate various communication channels. It supports IP telephony, traditional telephony, and even cellular voice services, ensuring that businesses can leverage multiple forms of communication without needing separate systems. This unified approach reduces costs and simplifies management, making it easier for businesses to maintain their operations.

Another significant characteristic of BCM 4.0 is its multimedia capabilities. The system can handle voice, video, and data, delivering a comprehensive communication solution. This allows for seamless collaboration among employees, whether they are in the office or working remotely. The inclusion of multimedia applications enhances productivity by accommodating different communication preferences and needs.

Additionally, BCM 4.0 offers advanced call handling features, including call routing, auto-attendant, and voice mail systems. These functionalities improve customer service by ensuring that calls are efficiently managed and directed to the appropriate personnel. The system also provides extensive reporting tools, allowing businesses to monitor call activities and improve their communication strategies based on data-driven insights.

Security is a crucial consideration for any telecommunications system, and BCM 4.0 does not fall short in this area. It includes features such as secure SIP (Session Initiation Protocol) trunking, encryption, and user authentication. These security measures protect sensitive business information and ensure compliance with data protection regulations.

The modular architecture of BCM 4.0 is designed to grow with the business. Organizations can start with essential functionalities and easily upgrade or expand their systems as their needs evolve. This scalability feature makes BCM 4.0 an attractive option for businesses looking to invest in long-term solutions.

In summary, Nortel Networks BCM 4.0 is an integrated and versatile communications platform suited for SMBs. Its comprehensive features, multimedia capabilities, advanced call handling, robust security measures, and scalability make it a vital tool for enhancing business communications and driving productivity. By adopting BCM 4.0, businesses can streamline their operations and foster better engagement both internally and with their customers.