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CallPilot Quick Reference Card | ||
Norstar Voice Mail interface | ||
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| Mailbox |
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| © 2005 Nortel Networks | |
| N0027379 01 | |
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| Printed in Canada |
Introduction
This card is for subscribers with display telephones that use the Norstar Voice Mail interface.
Mailbox initialization
You must initialize your mailbox to receive and store messages.
To initialize and open your mailbox for the first time:
1.Press ≤·°⁄on your display telephone.
2.Press ‚‚‚‚ (default password) and press OK or £.
3.Choose a password from four to eight digits long that does not start with zero. Enter your new mailbox password and press OK or £.
4.Enter your new mailbox password again and press OK or £.
5.At the tone, record your name in the Company Directory.
6.Press £ to end the recording. Press £ to accept the recording.
7.Press ®to end the session.
Now you are ready to record your personal mailbox greetings and to use the CallPilot features described in this card.
Note: If you do not record any personal greetings, your Company Directory name plays to callers who reach your mailbox.
Mailbox greetings
There are three types of Personal mailbox greetings: Primary, Alternate and Personalized.
Primary mailbox greeting
This is your everyday mailbox greeting. In this greeting include your name, mailbox number and a brief message explaining to callers that you are unable to answer their calls.
Alternate mailbox greeting
This is a special greeting for times when you are away from the office or on vacation.
Personalized mailbox greeting
Up to three Personalized mailbox greetings are available when your company subscribes to Caller ID (CLID) services from your local telephone company.
A Personalized mailbox greeting plays to callers based on the caller’s telephone number. CallPilot recognizes the assigned incoming telephone number and plays the Personalized mailbox greeting.
Use the Mailbox commands illustration as a guide when you record your greetings.
Recording Tips
•Use your handset, not the Handsfree feature.
•Speak clearly and at a pace that is easy to understand.
CallPilot voice prompts
CallPilot voice prompts tell you which dialpad button to press for CallPilot options.
On one line display telephones:
•The voice prompt plays immediately.
•Use the dialpad only to enter a command.
•If you know the corresponding dialpad number for the option you want, you can press it any time during the voice prompt.
•Press £ on the dialpad to interrupt a voice prompt.
•Press • to return to the previous display prompt.
•If you do not choose an option after five seconds, the voice prompt replays the options.
•If you do not choose an option, the CallPilot session ends.
On two line display telephones:
• Use the display button or the dialpad to enter a command. |
Mailbox commands
From your display telephone enter ≤ ·°⁄.
Follow the voice prompts or the button options on your display telephone to open your mailbox.
From an outside tone dial telephone, dial your company’s telephone number.
When CallPilot answers, press •• and follow the voice prompts to open your mailbox.
Select a mailbox greeting
After you record Primary and Alternate greetings, you must select a greeting to play. If you do not select a greeting, the Primary greeting plays automatically.
If you choose the Alternate mailbox greeting, you are asked whether the mailbox accepts messages. If you choose Y (yes) your mailbox receives messages in the usual way.
If you choose N (no):
• The voice prompt plays after a five second delay. |
• When there are more than three options, or you do not know |
what the options are, wait for the voice prompt to state the |
options. |
• Press £ on the dialpad to interrupt a voice prompt. |
• If you do not choose an option after five seconds, the voice |
prompt replays the options. |
¤ | ‹ | fl | ° |
Listen to New | Record | Listen to Saved | Mailbox |
Messages | Message | Messages | Administration |
⁄ | ¤ | › | fi | fl | ° | • |
Company | Greetings and | Change | Target | Outbound | Return to | |
Directory | Call Forward | Password | Attendant | Message | Transfer | Main |
| Options |
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| Notification | Options | Menu |
⁄ | ¤ | ‹ |
Record Greetings | Choose Greeting | Call Forward |
⁄ | ¤ | ‹ | ⁄ | ¤ |
Primary | Alternate | Personalized | Primary | Alternate |
•Messages cannot be left in your mailbox.
•The Alternate mailbox greeting takes precedence over all other greetings.
Personalized greetings will be played for up to three specific external telephone numbers instead of the Primary or Alternate greetings.
Use the Mailbox commands illustration as a guide when you choose a greeting.
About your mailbox password
Change your mailbox password every 30 days. Your mailbox password keeps your voice messages private and confidential.
Choose an uncommon password (not 1111 or 1234) that is from four to eight digits long and does not start with zero.
Use the Mailbox commands illustration as a guide when you change your password.
Example of a two line display |
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Display command line | Pswd: |
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Display button options | OTHR | RETRY | OK |
Display buttons |
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Make sure you are familiar with how to operate display telephones. Refer to your Telephone User Card.
