TROUBLESHOOTING

 

Problem

Possible Causes

Possible Remedies

 

 

Voltage too low.

a)

Engine speed too slow.

a)

Bring generator to a qualified

 

 

 

 

 

technician for adjustment.

 

 

 

b)

Generator is overloaded.

b)

Reduce the load. (See Load

 

 

 

 

 

Application section of this manual.)

 

 

Circuit breaker trips.

a)

Defective load connected to generator.

a)

Disconnect load.

 

 

 

b)

Defective receptacle.

b)

Replace receptacle.

 

 

 

c)

Generator overloaded.

c)

Reduce the load. (See Load

 

 

 

 

 

Application section of this manual.)

 

 

Voltage too high.

a)

Engine speed too high.

a)

Bring generator to a qualified

 

 

 

 

 

technician for adjustment.

 

 

Generator overheating.

a)

Generator is overloaded.

a)

Reduce the load. (See Load

 

 

 

 

 

Application section of this manual.)

 

 

 

b)

Insufficient ventilation.

b)

Make sure there is at least 3 feet of

 

 

 

 

 

clearance on all sides of generator.

 

 

No output voltage.

a)

Defective load connected to generator.

a)

Disconnect load.

 

 

 

b)

Broken or loose wire.

b)

Bring generator to a qualified

 

 

 

 

 

technician for repair.

 

 

 

c)

Defective receptacle.

c)

Replace receptacle.

 

 

 

d)

Defective stator.

d)

Bring generator to a qualified

 

 

 

 

 

technician for repair.

 

 

 

e)

Defective rotor.

e)

Bring generator to a qualified

 

 

 

 

 

technician for repair.

 

 

 

f)

Defective capacitor.

f)

Bring generator to a qualified

 

 

 

 

 

technician for repair.

 

 

Engine lacks power.

a)

Generator is overloaded.

a)

Reduce the load. (See Load

 

 

 

 

 

Application section of this manual.)

 

 

 

b)

Dirty air filter.

b)

Clean or replace air filter.

 

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North Star 5500 BDG owner manual Troubleshooting, Problem Possible Causes Possible Remedies