Oki 5800Ldn Troubleshooting

C5800 Ldn User’s Guide

Troubleshooting • 106

Troubleshooting

General Information ________________

This section provides information to help you deal with

problems that may arise when using the printer.

Troubleshooting is divided into the following sections:

•“Display Panel Messages” see page 107

•“Paper Jams” see page 115

•“Print Quality Problems” see page 111

•“USB Problems” see page 137

•“Application error” see page 139

•“General Protection Fault” see page 139

•“Paper Size Change Request” see page 140

•“Printer does not go online” see page 140

•“Printer makes a strange noise” see page 140

•“Printer takes a long time to start printing” see

page 141

•“Printing cancels” see page 141

•“Printing does not start” see page 142

•“Printing is slow” see page 142

•“Cleaning” see page 143

Contents

Main Copyright Information 2 Copyright Information Document Information ________________________________ Disclaimer__________________________________________ Trademark Information _______________________________ Contents Page Page Notes, Cautions, etc. Introduction Features _________________________ Options __________________________ Parts of the Printer Front____________________________ Rear ____________________________ Paper (Print Media) General Information _____________________ CAUTION! Paper Weights 11 Paper Weights ____________________ c. 47 lb. (177 g/m) maximum for Tray 2 Designation Weight 1. Open the file you want to print. 2. Click File Print. Feed Tray Duplexer? Page Paper, US Bond____________________ Paper Feed, Exit Path, and Duplex Page Paper, Index ______________________ Page Letterhead _______________________ Page Page Page Envelopes ________________________ Print media must be able to withstand 446F (230C) for 0.2 second. Page Labels ___________________________ Page Page Transparencies ____________________ Print media must be able to withstand 446F (230C) for 0.2 second. Page Page Paper Trays Windows_________________________ Automatically select Multi Purpose Tray / Tray1 / Tray 2 Macintosh ________________________ Page Paper Size Check __________________ Tray 1 and Optional Tray 2 32 Paper Size, Feed, and Exit c. S = Simplex; D = Duplex (printing on both sides) Rear Tray 1 and Optional Tray 2 ___________ Feed Exit Paper size Tray 1 Tray 2 Top Auto Switching ____________________ Printer Menu Page Multi-Purpose Tray (MP Tray) [Manual Feed] ____________________ Important! Multi-Purpose Tray (MP Tray) [Manual Feed] 37 Paper Sizes and Exit Paths Top Rear Paper size Feed MP Tray a. Use the Rear Exit (Face Up Stacker) for heavy paper, transparencies, envelopes, and labels. Paper Exit Paths Face Down (Top Exit) _______________ Face Up (Rear Exit) ________________ Page Duplex Unit_______________________ Paper Types Paper Sizes Paper Weights Important! Loading Paper Trays 1 and 2 _____________________ Page Page Page Multi-Purpose (MP) Tray ____________ Page Page Consumables Life Expectancy____________________ Part Numbers _____________________ Toner Image Drum Page Replace a Toner Cartridge ___________ Page Page Page Install a Toner Cartridge Page Page Page Replace an Image Drum _____________ Page Page Page Page Page Page Page Page Replace the Fuser __________________ Page Page Page Page Replace the Belt Unit _______________ Page Page Page Page Page Printer Settings (Menu Settings) Print a list of the current settings _____ Menu Map ... = keep pressing the button repeatedly until you see the display indicated. Changing Settings _________________ Example: Power Save Time Reset to Factory Defaults ____________ = keep pressing the button repeatedly until you see the display indicated. Lists of Available Settings by Menu ____ Information Menu Print Menu Factory default settings are shown in bold. Settings with a dagger () only appear when the Page Media Menu Factory default settings are shown in bold. Items with a dagger () only appear when the Page Color Menu Lists of Available Settings by Menu 89 System Configuration Menu Items Settings Explanation USB Menu Network Menu + / Page Memory Menu System Adjust Menu Factory default settings are shown in bold. Maintenance Menu Usage Menu Menu Defaults_____________________ Information, Print, and Media Menus Color, System Configuration, and USB Menus Network and Memory Menus System Adjust and Maintenance Menus Menu Defaults 101 Usage Menu Options RAM Memory______________________ Second Paper Tray _________________ Specifications 104 Specifications Item Specification Page Troubleshooting General Information ________________ Display Panel Messages _____________ Page Page Page Print Quality Problems ______________ Blurred print (letter edges) Blurred print (one side of page) Fading, in patches Fading, Vertically Light Print Print Quality Problems 113 Lines, Black (Vertical) Lines, White (Vertical) Possible cause Remedy Shading on unprinted sections Toner rubs off when you rub the printed surface. Paper Jams _______________________ Paper Jams 116 If paper jams are frequent More than one sheet feeds at a time. Paper curls. Paper feeds at an angle. Jam is cleared, but printer does not print. Jam 370, 373 and 383 Page Jam 371 Page Page Jam 372 and 380 Page Jam 381 Page Page Page Page Jam 382 Page Page Page Page Page Jam 391 and 392 Page USB Problems 137 USB Problems _____________________ Cannot configure for USB connection Windows NT 4.0 does not support USB. Windows 98 upgraded from Windows 95 may not support USB. Possible cause Remedy USB Problems 138 Cannot print PRNUSBx write error is displayed. Application error 139 Application error___________________ or General Protection Fault_____________ Paper Size Change Request 140 Paper Size Change Request __________ Printer does not go online ___________ Printer makes a strange noise ________ Printer takes a long time to start printing 141 Printer takes a long time to start printing Printing cancels ___________________ Printing does not start ______________ Printing is slow____________________ Cleaning _________________________ Printer Drivers General Information ________________ Macintosh ________________________ Page Delete a Preset Scheduler Macintosh OS 10.3 only Paper Handling Macintosh OS 10.3 only Printer Features Overview ________________________ Banners _________________________ Specifications OS 10.2 and 10.3 Black Printing _____________________ True Black Black Finish Page Page Booklets (Binding Print) _____________ Page Page Page Collating _________________________ Important Page Overview Background Information Page Page Page Page Page Page Page Page Page Page Page Page Color Settings Page Hue, Brightness, and Saturation How To List of Color Matching Methods Auto Color Page Advanced Color Page Grayscale Page Color Synch Macintosh OS 10.3 Page Page Page Page Custom Page Sizes _________________ Using the Printer Driver Printing Up to 32 custom page sizes can be defined. Creating and Saving Custom Page Sizes Duplex Printing____________________ (Printing on Both Sides of the Paper) Paper Types Duplex Printing 197 Paper Sizes Paper Weights 20 to 28-lb. US Bond 42 to 58 lb. Index 75 to 105 g/m metric Long Edge vs. Short Edge Page Page Page Page N-Up Printing _____________________ Printing Multiple Pages on One Sheet Page Page Photographs ______________________ Page Page Posters __________________________ Page Print Resolution ___________________ Page Page Page Save as File_______________________ Toner Saving______________________ Page Page Page Watermarks ______________________ Create a Watermark Edit a Watermark Print, using a Watermark Utilities Overview ________________________ Descriptions of Utilities _____________ Page Installing the Utilities_______________ OS 9.x OS 10.1, 10.2, and 10.3 Color Correction Utility ______________ Change the Pallet Color Change the Pallet Color Step 1: Print the Sample Color Chart Page Page Page Page Page Page Page Page Adjust the Gamma Value and Hue Page Page Adjusting the Gamma Value and Hue Use the saved settings to print a document Color Swatch Utility ________________ How to Install Additional Information Printing Color Swatches Page Creating Custom Swatch Colors Direct Network Printing Utility (LPR) ___ How to Install Direct Network Printing Utility (LPR) Status Box Additional Information Display Language Utility_____________ Network Setup Utility _______________