56 Microline 420/421 User’s Guide
Bits of Paper Stuck in the Paper Path
1Turn off the printer.
2Use the platen knob to back the paper all the way out of the
printer.
CAUTION!
Make sure the printer is turned off before you open the access
cover.
3Open the access cover (1) and remove the pull up roller
assembly (2). Then grasp the tabs (3) on the sheet guide (4)
and lift it off the printer.
Rear-Feed, Repeating Paper Jams
If the paper keeps jamming, you may have:
• defective paper
• misaligned paper
• bits of paper stuck in the paper path
Defective Paper
Replace the paper with a fresh stack.
Misaligned Paper
1Turn off the printer.
2Use the platen knob to back the paper all the way out of the
printer.
3Tear off a couple of sheets of paper, leaving a new, clean,
square-cut edge.
4Reload the paper and turn the printer back on.