Appendix B - How To Get Assistance
Appendix B - How To Get Assistance
Please refer to Troubleshooting Guide prior to calling Technical Support.
1.Begin by reading through the Trouble Shooting Guide in Appendix A. If assistance is still needed please see below.
2.When calling for technical assistance, please have your user manual and current adapter settings. If possible, please have the adapter installed in a computer ready to run diagnostics.
3.Omega Engineering maintains a Home page on the Internet. Our home page address is www.omega.com. The latest software updates, and newest manuals are available via our FTP site that can be accessed from our home page.
4.Technical support is available Monday to Friday from 8:30 a.m. to 6:00 p.m. eastern time. Technical support can be reached at
RETURN AUTHORIZATION MUST BE OBTAINED FROM OMEGA ENGINEERING BEFORE RETURNED MERCHANDISE WILL BE ACCEPTED. AUTHORIZATION CAN BE OBTAINED BY CALLING OMEGA CUSTOMER SERVICE AND REQUESTING AN AUTHORIZED RETURN (AR) NUMBER.
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