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| Maintenance | 2 3 |
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| Troubleshooting Table |
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| Problem: | Possible Cause: | Don't Call for Service | |||
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| Pilot | Will Not | A gas shut off valve is turned off | Check all gas shut off valves | ||
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| The gas control knob isn't turned to "PILOT" | See "Starting the Pilot Light" Step C | ||||
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| Light | |||||
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| The valve control knob isn't pushed in | See "Starting the Pilot Light" Step C | ||||
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| The igniter wasn't pressed repeatedly | See "Starting the Pilot Light" Step C | ||
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| No Propane in Tank | Check Tank Level | ||
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| Main | Burners | The pilot light has gone out | See "Starting the Pilot Light" | ||
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| The gas control valve is turned to "PILOT" or "OFF" | See "Starting the Pilot Light" | ||||
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| Will | Not Start | ||||
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| The ON/OFF switch is turned to "OFF" | Turn the ON/OFF switch to "ON" | ||||
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| The remote control is not working correctly | See the remote control instructions | ||
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| The thermostat is disconnected or set too low | See "Thermostat Operation" | ||
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| Remote Control | The pilot light has gone out | See "Starting the Pilot Light" | |||
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| The gas control valve is turned to "PILOT" or "OFF" | See "Starting the Pilot Light" | ||||
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| Does Not Work | |||||
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| The ON/OFF switch is turned to "OFF" | Turn the ON/OFF switch to "ON" | ||||
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| The remote is too far away from the fireplace | Use the remote closer to the fireplace | ||
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| The remote control receiver is turned "Off" | See the remote control instructions | ||
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| One of the two remote control batteries is dead | See the remote control instructions | ||
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| Thermostat Does | The pilot light has gone out | See "Starting the Pilot Light" | ||||
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| Not Work | The gas control valve is turned to "PILOT" or "OFF" | See "Starting the Pilot Light" | |||
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| The ON/OFF switch is turned to "OFF" | Turn the ON/OFF switch to "ON" | ||||
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| The thermostat is set too low | See "Thermostat Operation" | ||
Fireplace Will
Not Distribute
H e a t
The fireplace is not getting electricity | Check the breaker switch |
The fireplace is not up to temperature | See "Operating Your Fireplace" |
Pilot Goes Out | The gas supply has been shut off | Keep the gas supply turned on | |
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Intermittently |
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Flames Are Too | The fireplace has just been started | This is normal - see "Starting the Fireplace | |
| for the First Time" | ||
Blue |
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Improper air shutter adjustment | Adjust Air Shutter - contact your dealer | ||
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Flames Are Too | The flame height may be turned too low | Turn the flame height to "HI" - | |
| See "Adjusting the Flame Height" | ||
Short (Under 6") |
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Thin Layer of | The logs or coals are placed incorrectly | See "Log Set Installation" | |
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Soot Covers the Improper air shutter adjustment | Adjust Air Shutter - contact your dealer | ||
Glass
© Travis Industries | 4070626 |
