Onkyo HT-R391 Manual: Troubleshooting No Sound and Speaker Configuration

If the input signal format is set to “PCM” or “DTS”. 44 Set it to “Off”.

■Only the front speakers produce sound

When the Stereo or Mono listening mode is selected,	31
only the front speakers and subwoofer produce
sound.
Check the Speaker Configuration.	40

■Only the center speaker produces sound

If you use the Dolby Pro Logic II Movie, Dolby Pro — Logic II Music, or Dolby Pro Logic II Game listening mode with a mono source, such as an AM radio station or mono TV program, the sound is concentrated in the center speaker.

Make sure the speakers are configured correctly. 40

■The surround speakers produce no sound

When the T-D (Theater-Dimensional), Stereo or	—
Mono listening mode is selected, the surround
speakers produce no sound.
Depending on the source and current listening mode,	28
not much sound may be produced by the surround
speakers. Try selecting another listening mode.
Make sure the speakers are configured correctly.	40

■The center speaker produces no sound

When the Stereo or Mono listening mode is selected, — the center speaker produces no sound.

Make sure the speakers are configured correctly. 40

■The subwoofer produces no sound

The subwoofer outputs no sound while only Speakers	33
B is on. Turn on Speakers A.
When you play source material that contains no	—
information in the LFE channel, the subwoofer
produces no sound.
Make sure the speakers are configured correctly.	40

■There’s no sound with a certain signal format

Check the digital audio output setting on the	—
connected device. On some game consoles, such as
those that support DVD, the default setting is off.
With some DVD-Video discs, you need to select an	—
audio output format from a menu.
Depending on the input signal, some listening modes	29-30
cannot be selected.

■ Can’t get 5.1 playback

When Speaker B is turned on, Speakers A is reduced	33
to 2.1-channel playback.
Depending on the number of connected speakers, it is	29-30
not always possible to select all of the listening
modes.

■The speaker volume cannot be set as required

After the volume level of each individual speaker has 41 been adjusted, the maximum volume may be reduced.

■ Noise can be heard

Using cable ties to bundle audio cables with power	—
cords, speaker cables, and the like may degrade the
audio performance, so refrain from doing it.
An audio cable may be picking up interference. Try	—
repositioning your cables.

■The Late Night function doesn’t work

Make sure the source material is Dolby Digital,	47
Dolby Digital Plus, or Dolby TrueHD.

Appendix

■ About DTS signals

When DTS program material ends and the DTS	—
bitstream stops, the AV receiver remains in DTS
listening mode and the dts indicator remains on. This
is to prevent noise when you use the pause, fast
forward, or fast reverse function on your player. If
you switch your player from DTS to PCM, because
the AV receiver does not switch formats
immediately, you may not hear any sound, in which
case you should stop your player for about three
seconds, and then resume playback.

With some CD and LD players, you won’t be able to — playback DTS material properly even though your player is connected to a digital input on the AV receiver. This is usually because the DTS bitstream

has been processed (e.g., output level, sampling rate, or frequency response changed) and the AV receiver doesn’t recognize it as a genuine DTS signal. In such cases, you may hear noise.

Playing DTS program material, using the pause, fast — forward, or fast reverse function on your player may produce a short audible noise. This is not a malfunction.

■The beginning of audio received by an HDMI IN can’t be heard

Since it takes longer to identify the format of an	—
HDMI signal than it does for other digital audio
signals, audio output may not start immediately.

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