ooma 100-0201-100 quick start Alternative Setup Options, Add-Ons for Ooma Telo, Troubleshooting

Alternative Setup Options

The Ooma Telo is flexible enough to work in almost any home network and with a variety of devices. Review the following options to see if any of them apply to your situation.

Option A Install Telo between modem and router

Installing the Telo between your modem and router will result in the best voice quality. This setup allows Ooma to prioritize your phone calls over other network traffic. Don’t worry, this won’t slow down your Internet connection.

1	Locate the Ethernet cable that connects your	Router	Ooma Telo		Modem
	modem to your router. Unplug the modem
	end of the cable and plug it into the HOME
	NETWORK port of the Telo.
2	Use the included Ethernet cable and connect the		HOME		TO
	TO INTERNET port of the Telo to your modem.		NETWORK	INTERNET

3Reboot your modem and router.

Option B Install Telo between modem and PC

If you only have one computer and it is connected directly to your modem, follow these instructions:

1	Locate the Ethernet cable that connects your	Computer
		Ooma Telo		Modem
	modem to your computer. Unplug the modem
	end of the cable and plug it into the HOME
	NETWORK port of the Telo.
2	Use the included Ethernet cable and connect the
	TO INTERNET port of the Telo to your modem.	HOME	TO
		NETWORK	INTERNET

3Reboot your modem and computer.

Add-Ons for Ooma Telo

Ooma HD2 Handset		Ooma Linx
Unlock the full power of your Ooma Telo. The		Need to connect a fax machine or a second
HD2 Handset lets you enjoy:		phone? The Linx allows you to:
•	Two-inch color screen with picture caller-ID	•	Wirelessly and securely extend the Ooma
	and Facebook profile pictures		service to additional phones and devices
•	Unmatched clarity and lifelike sound quality		anywhere in your home
	of Ooma PureVoice™ HD	•	Configure it for use with your primary
•	Convenient access to voicemail, the Instant		number or as a dedicated second line
	Second Line, and other enhanced features,	•	Connect fax machines and other devices
	right in your hand		via pass-through mode
Ooma Wireless Adapter		Ooma Bluetooth Adapter
Connect your Ooma Telo wirelessly to your		Enjoy seamless integration between your
home Wi-Fi network:		home and mobile phone:
•	Plug the adapter into the USB port	•	Link your mobile phone to your Telo so
			incoming cellular calls will ring through
	to connect to any standard 802.11b/g/n
			to your home phones
	wireless network
		•	Leave your cell phone in the charger
•	Install your Ooma Telo in a central
			without worrying about missing a call
	location in your home
		•	Enjoy the comfort and convenience of
•	Convenient access to voicemail, call
			talking on your home phone
	screening, Do Not Disturb, and other
		•	Pair up to seven Bluetooth devices
	advanced features

To learn more about these accessories for the Ooma Telo, visit: my.ooma.com/products

Connecting fax machines and other devices

	A standard phone splitter can be used to connect		Ooma Telo
	more than one device to the PHONE port.
Devices such as fax machines, digital video recorders (DVR)
				PHONE	Phone
or set-top boxes (STB) use a phone line to make data calls. To
complete these types of calls, you must dial * 9 9 prior to the					Splitter
destination phone number. A successful data transfer mainly
depends on the speed and quality of your Internet connection.		Phone			Fax, DVR or STB
To learn more, visit: www.ooma.com/fax

Connecting your phone jacks

You can link the Ooma Telo to all the phone	Ooma Telo
jacks in your home, allowing you to connect
phones in multiple rooms.
		PHONE
Note: This advanced set up requires you to disconnect the
telephone company from your home phone wiring before
plugging it into your Ooma Telo.
To learn more, visit: www.ooma.com/homedistribution			Phone	Phone

Troubleshooting

logo is blinking red

A blinking red logo indicates that your Ooma Telo is not operational. It is normal for the logo to blink red for a couple of minutes during boot up. Otherwise, check below to find out what is preventing the Ooma Telo from working:

Logo is blinking red and are lit blue

Your Ooma Telo cannot establish a local network connection.

Check that your network cables are plugged in securely. Verify that the TO INTERNET port is connected to your router (or modem). The LED at the top of the connector should be lit green.

Try rebooting your Telo, modem, and router by pulling out the power and plugging them back in.

Logo is blinking red and are lit blue

Your Telo is unable to register with the Ooma network.

Verify that you have activated your device as described in Step 1. If you plugged in your device before going through the activation process, try rebooting it now.

Check that your Internet connection is working. Try connecting a computer to the HOME NETWORK port and browse to my.ooma.com. You should see the login screen for My Ooma. If not, troubleshoot your Internet connection.

light up sequentially

The Ooma Telo is booting. It is normal for the bottom row of icons to light up sequentially for about 30 seconds when the device is first starting up.

You don’t hear the Ooma dialtone

If the Ooma logo is blue but you don’t hear a dialtone, check that your phone is correctly plugged into the PHONE port.

logo or keys do not light up

Check that the device is powered on and that the brightness is set at a viewable level. To adjust the

brightness, press the key.

Incoming calls do not ring your home phone When Do Not Disturb is turned on, the key will be lit solid orange and all incoming calls will go directly to voicemail without ringing your phones. To turn off the feature, press-and-hold the key for three seconds.

You are unable to hear your messages

Check that the speaker hasn’t been turned off. Adjust the volume level by pressing . The device will say what volume it has been set to.

Voice constantly breaks up

Voice quality is dependent on the speed and quality of your Internet connection.

For best results, Ooma recommends that you hardwire your Telo between the modem and router as shown in Alternative Setup Option A. This configuration allows phone calls to be intelligently prioritized over other network traffic. You can optimize how Ooma allocates bandwidth by connecting a computer to the HOME NETWORK port, browsing to setup.ooma.com, then clicking on the

Advanced tab.

Ooma Usage Guide

Basic Operation

Making and receiving calls

To place a call, pick up a phone connected to your Ooma Telo and dial a phone number.

To answer a call, pick up the phone when it rings as you normally would.

Call-waiting

Switch to a second incoming call by pressing the Flash key on your telephone handset. The current call will automatically be put on hold. To switch back, press the Flash key again.

Blocking caller-ID

Disable your caller-ID on outgoing calls by dialing

*6 7 before you dial out. To disable caller-ID for all calls, visit: my.ooma.com/privacy

911 emergency calling

In case of an emergency, dial 9 1 1 to reach first responders. For your safety, always keep your address up-to-date at: my.ooma.com/address

Voicemail

Setting up

Pick up your phone and press the key on the Ooma Telo. The system will walk you through setting up your PIN and recording a personal greeting.

Playing messages at home

When you have new messages, the key will blink.

Press the key to listen to your voicemail through the speaker. You can also listen to messages through your phone. Simply dial your own phone number and follow the voice prompts.

Checking voicemail remotely

There are three ways to check voicemail remotely:

1Phone: Dial your Ooma number. When the call rolls to voicemail, press the * key and enter your PIN.

2Online: Listen to and manage your voicemail on the web at: my.ooma.com/inbox

3Email: Forward your voicemail as an MP3 file to your email or mobile phone (requires Ooma Premier). Set up forwarding at: my.ooma.com/voicemail

Quick Reference

Volume	Brightness
	Adjustment
Adjustment
	Page
System Status
	Line 1 and Line 2
	Delete
	Save / Send-to-VM
Rewind	Play
Stop	Fast Forward
Line 1 & Line 2 Key	Delete Key

International and other calling services

A calling plan or prepaid balance is required to call outside the country. Visit my.ooma.com/prepaid to get started. Then dial 0 1 1 followed by the country code and phone number. Your remaining time will be announced before the call completes.

Note: A prepaid balance is required for 411 calls.

Changing voicemail settings

Pick up the phone connected to your Ooma Telo and press the key.

From the main menu, select option 2: “Change your settings,” then follow the instructions.

A solid light shows your active call.

Press the active line to put the call on hold. Press the other line to switch calls.

Press both lines at the same time to create a 3-way conference call.

Play Key

During playback, press to delete current message

Save / Send-to-VM Key

During playback, press to save current message Press to transfer an active call to voicemail.

Press-and-hold for three seconds to turn Do Not Disturb on or off (a solid orange light

Ooma Premier™

Your Ooma Telo comes with a free trial of Ooma Premier, a bundle of over 25 premium calling features. Check out some of our most popular features below!

Making two calls at once

Press the line key on your Telo, or the Flash key on your handset, and you’ll get a new Ooma dialtone.

Forwarding your voicemail

Identifying callers

Don’t recognize the number? Enhanced Caller-ID will look up the caller’s name from a national database so you’ll have more than just the number to go by.

Screening your calls

Listen in as your callers leave their voicemail. The message will be played through the speaker in your Telo. Only answer the phone if you decide you want to take the call.

Press to hear your voicemail messages. Key will blink when there are new messages.

Fast Forward Key

Press to skip to the next message.

Rewind Key

Press to replay the current message.

Press twice to skip to the previous message.

Stop Key

Press to stop playing messages.

means Do Not Disturb is on).

Volume Adjustment Key

Press to adjust the volume level.

Brightness Adjustment Key

Press to adjust the brightness level.

Page Key

Press to locate your Ooma handsets.

Press-and-hold for three seconds to register a new cordless Ooma device such as a handset.

Forward your voicemail to email so you can listen to messages from your smartphone or computer. To set this up, go to: my.ooma.com/voicemail

Staying connected on the go

Afraid to miss a call? Set up your Ooma Telo to forward calls to your cell phone. Choose to forward all calls, only when your Internet is down, or to ring your home phone and cell phone at the same time. Set this up any time at: my.ooma.com/calling

Blocking telemarketers

Personal and community blacklists have been designed to help you filter out telemarketers and other unwanted callers. To start blocking callers, visit: my.ooma.com/blacklists

Choosing a virtual number

Select a number from almost any calling area for a home office or to make it easy for friends and family in another state to reach you. Get started at: my.ooma.com/numbers

Setting up 911 notifications

Gain some peace of mind by setting up your Ooma system to send email or text message alerts whenever someone dials 911 from home. To set this up, go to: my.ooma.com/911

Using Ooma on your smartphone

Use your Apple or Android smartphone to make phone calls over any Wi-Fi or 3G data connection with the Ooma Mobile HD app. To get started, go to: my.ooma.com/mobile

Turning off the ringer

Need some peace and quiet? Simply press-and-hold the key for three seconds and all your calls will roll straight to voicemail. To deactivate Do Not Disturb, press-and-hold the key again for three seconds.

And much, much more

Explore all the features and benefits of Ooma Premier: my.ooma.com/premier

Solid Blue System Status

Indicates your Ooma service is working. You will hear the Ooma dialtone and all services are operational.

Blinking Red System Status

Indicates your Ooma service is not working. All services are unavailable.

You will not hear any dialtone and will not be able to make or receive calls.

Blinking Purple System Status

Indicates your Ooma Telo is downloading a software upgrade. Do not unplug your Ooma Telo when it is in this state.

White System Status

Indicates your Ooma Telo is not powered on or that the brightness is turned down (check the brightness level). If there is no power, you will not hear any dialtone and will not be able to make or receive calls.

©2013 Ooma, Inc. Patent pending. All rights reserved. Reproduction in whole or in part without written permission is prohibited. Ooma, the Ooma logo, Ooma Telo, Ooma HD2 Handset, Ooma Linx, Ooma Premier, Instant Second Line, Broadband Answering Machine, Ooma PureVoice and all other Ooma company, product and service names and slogans are trademarks of Ooma, Inc. All other product, service or brand names are the property of their respective owners.