| 4 TROUBLE SHOOTING | |
| This chapter contains information on solving | |
| problems you may encounter when using the | |
4 | barcode data collector and/or cradle. If problems | |
occur, first carry out some general checks, before | ||
verifying the problem with the descriptions in this | ||
chapter. | ||
General checks: | ||
• Make sure the product is installed properly. | ||
• Check the power supply of all devices | ||
• Is the reading window of the product clean? | ||
• Are the bar code labels damaged? | ||
|
• Check if the error also occurs with other bar code labels.
Product does not operate:
• Check if the battery requires charging.
If you can not solve the problem:
If the equipment still does not work after these checks have been performed, please verify if one of the problems described in this chapter applies to the problem you have with the scanner.
4.1 COMMUNICATION MALFUNCTIONING
No communication from the cradle to the device, or data is corrupted.
? Power indicator of the cradle is not red.
• Check the connection of the power supply to the cradle.
• Check if the mains socket has power.
? No data transmitted, or corrupted data.
• Check if the interface cable is undamaged, and properly connected to the cradle and the host computer.
• Check the COM port and baud rate settings, and try again.
22 - OPTICON OPL972X/CRD972X