106
RQT9439
Troubleshooting guide
Cannot operate the television.
The remote control doesn’t work.
¾Change the manufacturer code. Some televisions cannot be
operated even if you change the code. (>95)
¾The remote control and main unit are using different codes.
Change the code on the remote control. (>91)
Press and hold [OK] and the indicated
number button at the same time for more
than 5 seconds.
¾The batteries are depleted. Replace them with new ones. (>3)
¾You are not pointing the remote control at the main unit’s
remote control signal sensor during operation. (>3)
¾Coloured glass may obstruct the signal reception/transmission.
¾Don’t place the signal sensor in direct sunlight or in areas that
may be subject to sunlight exposure.
¾Software (firmware) is updating when “UPD /” is displaying
on the unit’s display. Wait until the update is completed. (>94)
¾It may be necessary to set the code on the remote control again
after changing the batteries. (>91)
¾It may be necessary to set the manufacturer code again after
changing the batteries. (>95)
¾The HOLD function is activated. (>95)
The unit is on but cannot be operated.
¾Recording drive or playback drive has not been selected
properly.
¾Some operations may be prohibited by the disc.
¾The unit is hot (“U59” appears on the display). Wait for “U59” to
disappear.
¾One of the unit’s safety devices may have been activated.
Reset the unit as follows:
1Press [Í/I] on the main unit to switch the unit to standby.
If the unit doesn’t switch to standby, press and hold [Í/I] on
the main unit for about 3 seconds. The unit is forcibly
switched to standby.
Alternatively, disconnect the AC mains lead, wait one
minute, then reconnect it.
2Press [Í/I] on the main unit to switch it on. If the unit still
cannot be operated, consult the dealer.
Cannot eject disc.
¾The unit is recording.
¾The unit may have a problem. While the unit is off, press and
hold [∫] and [CH W] on the main unit at the same time for about
5 seconds. Remove the disc and consult the dealer.
If the HOLD function is activated, above operation does not
work. Cancel the HOLD function. (>95)
Cannot tune channels.
¾Check the connections.
Startup is slow.
¾Startup takes time in the following situations:
–A disc other than a DVD-RAM is inserted.
–The clock is not set.
–Immediately after a power failure or the AC m ains lead is
connected.
–When the unit is connected with an HDMI cable.
¾Set “Power Save” to “Off” in the Setup menu. (>91)
This is a normal phenomenon when using VIERA Link (HDAVI
Control 4 or later). For details please read the operating
instructions for the TV.
Cannot record.
Cannot copy.
¾You can not record to the disc by pressing the [¥REC] or timer
recording.
¾[RAM] [-RW‹V›] [+R] [+R]DL] [+RW] The disc is unformatted. Format
the disc. (>81)
¾The disc is protected with DVD Management. (>80)
¾You cannot record/copy when there is not enough space or
when the number of titles has reached its limit. Delete
unwanted titles or use a new disc. (>24, 45, 81)
¾[-R] [-R]DL] [-RW‹V›] [+R] [+R]DL] [+RW] In the following situations,
you cannot copy. Delete unnecessary titles from the HDD and
then copy. (>24, 45, 81)
–If there is not enough space available on the HDD (If you will
copy titles from the HDD to a blank disc and fill the entire disc,
HDD disc space equivalent to 4 hours of SP mode recording
is necessary).
–If the number of recorded titles and the number of titles to be
copied has exceeded 999.
¾You cannot copy on finalised discs. However, you can record
and copy again if you format DVD-RW.
¾Due to peculiarities of DVD-R, DVD-R DL, DVD-RW (DVD-
Video format), +R, +R DL and +RW you may be unable to
record onto or edit them if you either insert and remove the disc
or switch the unit on and off while a disc is loaded, a total of
30 times.
¾Discs recorded on equipment other than this unit may not be
able to be copied to.
¾This unit cannot record NTSC signals to discs that already have
PAL signal recordings. (However, both types of programmes
can be recorded/copied onto the HDD.)
Play of discs recorded with both PAL and NTSC on another unit
is not guaranteed.
¾Some broadcasts are copyright protected.
Cannot record from external equipment.
¾Check that the connection is correct. (>56, 97)
¾The proper external input channel (AV2, AV3, or DV) is not
selected. Press [INPUT SELECT] to change.
¾Select the input channel for the equipment you have connected.
¾Recording-restricted or copy-restricted programmes may not be
recorded.
Cannot record 2 programmes simultaneously.
¾It cannot in following conditions.
–One satellite cable is connected to this unit.
–“One cable” has been selected in Auto Setup ( >18, 22, 83)
–Record 2 programmes from external input
–When performing high speed copying (1 programme can be
recorded to HDD)
–Recording from DV input, while recording to discs with
“Flexible Recording via AV input” function.
Operation Recording, timer recording and
copying
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