Operations
Fax – sending (cont.)
Problem | Cause & Remedy |
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The other party complains that ● The glass or rollers are dirty. Clean them (p. 103). dirty patterns or black lines
appear on their received document.
I cannot make an international ● Use the overseas transmission mode of feature #23 (p. 84).
fax call.● Add two pauses at the end of the telephone number (p. 33) or dial manually.
Fax – receiving
Problem | Cause & Remedy | |
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I cannot receive documents | ● The receive mode is set to the TEL mode. Set to the | |
automatically. | TAD/FAX, FAX ONLY or TEL/FAX mode (p. 58, 59). | |
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| ● The time taken to answer the call is too long. Decrease the |
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| number of rings of features #06 (p. 83), #30 (p. 85) and |
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| #78 (p. 88). |
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| ● The greeting message is too long. Shorten the message |
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| (p. 70). |
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The display shows the | ● The incoming call is not a fax. Change the receive mode | |
following message but faxes | to the TEL or TAD/FAX mode (p. 58, 59). | |
are not received. |
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CONNECTING..... |
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The recording image is faint. | ● The other party sent a faint document. Ask them to send a | |
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| clearer copy of the document. |
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| ● The thermal head is dirty. Clean it (p. 104). |
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The printing quality is poor. | ● Some paper has instructions recommending which side to | |
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| print on. Try turning the paper over. We recommend smooth |
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| paper such as Hammermill R Jet Print for clearer printing. |
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| ● Check the document of the other party. |
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A blank sheet is ejected. | ● If a blank sheet is ejected after the received document is | |
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| printed out, the receiving reduction rate is not |
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| programmed correctly. Program the proper rate in feature |
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| #36 (p. 85). |
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| ● The other party placed the document in their fax machine |
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| the wrong way. Check with the other party. |
I cannot receive documents by | ● Press FAX until a single beep is heard. | |
pressing FAX on the handset. |
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For fax advantage assistance, call | 95 |