Panasonic KX-TDA200AL manual Increased Office Productivity

INCREASED OFFICE PRODUCTIVITY

PHONE ASSISTANT

Higher Productivity, Greater Customer Satisfaction via Desktop PC Integration

Panasonic Phone Assistant is a suite of desktop productivity applications that integrates with the KX-TDA Hybrid IP-PBX to provide a variety of collaboration tools to simplify and enhance real time communications for business telephone users.

Highly intuitive Phone Assistant Graphical User Interface (GUI) allows users to simply use a mouse to more effectively utilise the telephony features and manage calls with a simple point-and-click.

Panasonic Phone Assistant application empowers you with business tools to provide superior customer service.

There are 3 variations of Panasonic Phone Assistant that are targeted at different users. Phone Assistant users are able to do more in less time, increasing productivity.

to create business or private contacts that show the presence and availability of all co-workers or can simply dial external business contacts by double clicking.

Presence and Availability

The “Presence and Availability” function is fully incorporated into the application allowing you to see other contacts’ phone status (e.g. Idle, Busy, Ringing, etc.). This feature helps to determine who is available to handle calls before you decide to call or transfer a call to them, greatly reducing the number of missed calls and lost communications.

Instant Messaging

Instant messaging allows text messages to be sent to another Phone Assistant user’s computer screen.

Never Miss an

Important Call

IP Camera Integration

Panasonic IP Cameras can also be integrated, allowing users to answer a doorphone and open the door after viewing the IP camera video feed on screen.

PHONE ASSISTANT status

Phone Assistant Status application allows supervisors and team leaders an easy way to keep an eye on all their team members’ telephony communication activities. Each supervisor can manage up to 128 extensions – monitoring phone status, call details, presence and availability – perfect for managing a team or an entire organisation.

Incoming Call Popup

Phone Assistant unobtrusively informs you of incoming calls via

asmall pop-up window.

Click To Dial Contacts

To call someone, click the Contacts tab to visually check to see if they are available and simply click to dial.

Click Access to Phone Directory

KX-TDA Hybrid IP-PBX contact directory integration allows users

The software
informs you of the
number of calls
and chat invitations	Phone Assistant -
while away from your
	intuitive user
desk, enabling you to		interface
return their call even
if they did not leave a		Features supported include:
message.
		• Drag and drop extensions
Record Conversation with Ease
		to monitor
PA Users can easily record		• Click to access call details
conversations to Voice Mail at the
		• Call monitoring
press of a button. Conversation
recordings can be listened to by		PHONE ASSISTANT
accessing voicemail.
		Manager
KX-TVM50/200 required.
IP Softphone Option		Phone Assistant Manager is an
An optional Softphone plug-in		intuitive web browser-based

module allows remote users,	application designed to make it
	easy for IT Administrators to
call centres and other roaming
	administer Phone Assistant users
employees to connect and
	and make typical Adds/Moves
access the corporate telephony
	and configuration changes to their
applications over an IP network
	KX-TDA Hybrid IP-PBX right from
even in a remote location.
	their networked PC.