Panasonic KX-TVA50 Caller ID Callback3, Caller ID3 Name Announcement, Voice Mail Service

Versatility…Custom Design Your System

Panasonic KX-TVA Voice Processing Systems offer much more than voice mail and automated attendant service. You also get versatile features and options, such as bilingual service and custom service that let you custom design your system to meet your specific needs. Digitally integrating a Panasonic Voice Processing System with one of the Panasonic Digital Hybrid IP-PBX Systems1 will provide additional advanced features that are only available when connected to a Panasonic KX-TDA System.

Caller ID Callback3

When a caller leaves you a message, the PBX collects and modifies the caller’s Caller ID3 information and stores it in the voice mail system, if provided by the telephone company. When you retrieve the message you have the option of simply pressing one key to call the person back using the modified Caller ID3 information stored in the system, making it very easy to return the call.

Caller ID3 Name Announcement

Now, you don’t even have to look at your phone to identify certain callers. With Caller ID3 Name Announcement, you can store up to 200 pre-recorded audio messages

Enhanced User Display

with KX-TDA Interactive LCD Voice Mail Menus

What could be more convenient than using the display on Panasonic KX-T7600 series telephone to view, select and access the messages in your voicemail box?

When the KX-TVA Voice Processing System is added to a KX-TDA System the KX-T7600 telephone displays are

interactive with the Voice Mail. As a unifi ed platform these products work together to share information including routing information and telephone key

Voice Mail Service

The KX-TVA50 supports 64 and the KX- TVA200 supports 1024 individual, pass- word protected mailboxes that can hold a programmable number of messages each. Each mailbox owner may record a general message for “after-hours” use, and a “busy” greeting that lets the caller know if you’re on the phone or away from your desk. After receiving messages, the system can notify you in several different ways. (See

ENHANCED MESSAGE NOTIFICATION.)

Automated Attendant Service

The auto-attendant answers incoming calls and routes the caller to the appropriate extensions or departments. Individual ex- tensions can be set up with options for call screening, call blocking, or intercom paging.

Interview Service

Allows you to set up a mailbox that will deliver and record responses up to ten questions. Use this customer-friendly service to take orders, conduct surveys, collect suggestions, or to record requests for appointments.

Custom Service

Often used in conjunction with automated attendant service, custom service al- lows callers 1-digit access to department extensions, information announce-ments or other system features. For example, a caller could hear a menu as follows, “To hear our daily specials, press one… for directions, press 2…”

Direct Mailbox Access1

Mailbox owners can retrieve new mes- sages simply by pressing the Message Waiting button.

Subscriber Tutorial

The KX-TVA makes setting up your mailbox for the first time easy. When you access your voice mail for the first time the system will instruct you to set your pass- word, record your name and record your personal greeting for the following: No Answer, Busy and After Hours greetings.

Bilingual Voice Prompts

All the necessary system recordings are factory programmed in 7 languages, but

3 other languages may also be recorded. The opening greeting can be set to allow the caller to choose a language, and you can even program different incoming phone lines to be answered in different languages

–a great feature for businesses operating in multi-cultural communities.

External Message Delivery	Call Screening
Allows you to pre-record a message and	When this feature is utilized, the system
specify the phone number to be called	records the caller’s name and announces
and the time and date for the message	it to the extension user before transfer-
to be delivered. If the destination number	ring the call. Each individual mailbox can
is busy at the specified time, the call can	activate or deactivate the feature.
be re-dialed up to 15 times. You can even	Live Call Screening1
program in a password to ensure that	Monitor your incoming calls while they
your message is delivered only to the
	are being recorded into your mailbox
appropriate party.
	and, if desired, intercept the call. You can
Enhanced Message Notification
	choose to hear your calls either through
Each mailbox user can be notified of new	your telephone’s speaker or, for privacy,
messages in several different ways:	through the handset.
• The message lamp2 on your	Two-Way Record1
extension will light.	Allows the recording of a conversation
• Your pager will alert you to call	(or any part of a conversation) by simply
	pressing a button on your telephone. This
your mailbox.
	feature is ideal for quickly and accurately
• Your pager will display the telephone/
	capturing important or highly detailed infor-
intercom number of the caller.	mation from a caller. Once recorded, you
• The system will call a predetermined	can transfer the content to your secretary
	or another mailbox. Convenient fast-for-
telephone number to reach you.
	ward and rewind functions make it easy to
Email Integration
	listen and transcribe the recording.
The KX-TVA Voice Processing system can
	Two-Way Transfer1
be connected to your Local Area Net-
	Allows you to record a live conversation
work (LAN) or Wide Area Network (WAN)
	into another person’s mailbox.
providing integration with your email. When
someone leaves a message in your voice	Callback Number Entry
mailbox the voice processing system auto-	The system can collect the telephone num-
matically sends an email to your computer	bers of your callers before, after, or instead
indicating that you have a message in your	of recording a message, and include it in
voice mailbox. The email lets you know, the	your beeper notification. The caller’s number
date and time the message was received	will be displayed on your pager, allowing you
and includes the message in a wave file.	to contact that person without first having to
When you open the email on your PC you	retrieve his/her message.
can listen to the message and forward the
message to anyone using email.	Voice Mail Messages

KX-TDA50

Telephone System

		Local
KX-TVA50		Area
		Network
Voice Processing System
		(LAN)
	LAN
	connection

that will be played through the telephone’s handset, matching a Caller ID3 number that is programmed with a pre-recorded message.

Caller ID3 Personal Greeting

Up to four personal greetings can be recorded and as- signed to specific telephone numbers. The recording is then played when that specific number calls.3

Caller ID3 / DID Call Routing

The system Administrator can assign up to 200 Caller ID3 numbers and program them to route the call to the desired extension, mailbox or custom service.

Dial By Name

Allows the caller to reach the intended extension or mailbox simply by dialing the first three or four letters of the extension owner’s last name.

Covering Extension

As an alternative to routing calls to the voice mail system, each mailbox user can set a covering extension that can be used when he or she is not available to answer calls.

Holiday Service

The system can accommodate up to 20 custom greetings for holidays and can be programmed to play the special greetings on those days.

Intercom Paging1

Notifies you of an incoming call even if your extension is unanswered. The system will put the caller on hold, and use an internal or external paging function to announce “I have a call for…” You can answer the call from anywhere in your facility by just dialing a pick-up code from any system phone.

Fax Detection

When a port receives a fax call (and a CNG tone is detected), the system will automatically transfer the call to the designated fax extension. This eliminates the need for a dedicated fax line.

Timed Reminder Setting

Subscribers can set a timed reminder and confirm the timed reminder setting from the subscriber service. Subscribers can do the following:

•Set the time and Mode Hour:1-12, Min:00-59, AM/PM,

•Cancel the timed reminded

•Review Current Setting

Windows-Based Administration

Designed primarily for the installer, the windows based programming tool has several convenient options for the system administrator to program and maintain KX-TVA Voice Processing systems. The system comes with an easy to use Windows®-based programming tool that includes a custom service builder. The PC can be connected using the built in USB port or (Internal Modem).

In addition, you can also access the system utilizing your Local or wide area network. The KX-TVA administration can also be done via the web.

and display operations. The added benefi t is clear as day; you no longer need to remember all the key codes to handle voice messages. When a user calls the voice mail to retrieve their messages, the voice mail provides the appropriate screen display for the user to select a function.

In the fi rst voicemail message screen you now have the option to receive and deliver messages, check message distribution (mailbox management), or check the status of the automated attendant.

To check your “Received Messages” simply scroll down to that option and press the key, which brings you to the next screen displaying the “Received Messages”. As you can see in the next sequence there is a message from Allen Anderson, along with the Caller ID information. Thanks to this feature you no longer have to wait until the end of someone’s message to fi nd out the person’s call back information.

You can review each of your messages without listening to them, giving you the power to “Play”, “Erase”, or “Save”

without spending the time listening to each one, you can easily organize and control all of your messages. It even allows you to set a personal greeting by simply pushing a button. Scroll through the “Automated Answer” screen and select the message to callers that best fi ts your busy schedule. With the LCD integrated voice mail menu, message control is at your fi ngertips!

The Message/Ringer Lamp lights to indicate when a call comes in or when a message has been received.

Soft keys are used in conjunction with the display to select a function.

Navigation key allows you to scroll through the messages on the LCD display.