Troubleshooting
Before you call for service, determine the symptoms and make a few simple checks as shown below.
Symptoms |
| Checks | Page | ||
Power does not turn ON | • | Is the power plug plugged in? | |||
Lamp does not light up. | • | If the Lamp will not light after turning on the power 2 or 3 times, the | - | ||
| Lamp may be damaged. Please consult your nearest dealer. | ||||
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| The POWER indicator |
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| flashes orange twice | • | The lamp cover is ajar. Firmly replace the cover. | - | |
| every 5 seconds. |
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| The TEMP indicator | • | Check whether or not the vents are clogged. | - | |
| flashes 2 or 4 times | • | Is the set being used in a location that is hot? | - | |
The power turns | every 5 seconds. | ||||
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OFF | The TEMP indicator |
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| flashes 5 times every 5 | • | Please consult your nearest dealer. | - | |
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| Power turns off while |
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| another indicator is | • | Please consult your nearest dealer. | - | |
| flashing. |
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| • | Are the batteries dead or inserted incorrectly? | 7 | |
Remote control does not function | • | Is the remote control sensor in direct light of fluorescent lamps or | - | ||
| other strong sources of light? | ||||
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| • | Did you correctly set the remote control code? | 69 | |
Image shakes |
| • | Is the antenna or antenna cable old, broken or shorted? | - | |
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| • | Is the antenna cable connected properly? | ||
Image is not clear |
| • | Sudden changes in ambient temperature may cause condensation |
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| in the internal optics. Condensation should disappear after Power | - | ||
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| has been ON for a while. |
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Color patches or no color | • | When using a VCR and selecting channels on the TV, is the | - | ||
| TV/VIDEO mode for the VCR set to TV? | ||||
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Image appears doubled or tripled. | • | Is the antenna facing the right direction? | - | ||
• | Is the antenna receiving any signals reflected off of mountains or | - | |||
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| buildings. | ||
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Images disappear at the top and bottom of | • | When using 16:9 image software, there is no picture at the top and | - | ||
the screen |
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| bottom of the screen (cinema vision size software, etc.). | ||
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During ZOOM modes, the image is cut off at | • | Has the screen position been changed? If so, adjust screen | |||
the top and bottom. |
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| positioning. | ||
Some parts of the screen are always lit while |
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others do not light up. | • | This is a characteristic of the LCD panel and not a malfunction. | - | ||
Some parts of the screen do not light up. |
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Fan is operating even though TV Power is | • | This is because the cooling fan is operating. The fan will stop after | 23 | ||
OFF. |
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| about 1 minute. | ||
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An OSD instructing to replace the lamp is | • | Replace lamp with a new one. | 68 | ||
displayed. (The LAMP indicator is lit red.) | |||||
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Relighting the lamp when it is hot makes a | • | This is a characteristic of the lamp and not a malfunction. | - | ||
sound. |
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Leaving stationary images, such as still video |
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images, web pages, or filler bars (used for | • | This is a characteristic of the LCD panel and not a malfunction. Try |
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NORMAL aspect mode), |
| displaying constantly moving pictures which fill the entire screen, or | - | ||
extended period of time can leave ghost |
| turn the power OFF for a while to return the screen to normal. |
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images on the screen. |
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An OSD advising “AIR FILTER CLEANING...” | • | Please consult your nearest dealer. | - | ||
is displayed. |
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76 | For assistance, please call : |
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