Troubleshooting
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions indicated do not solve the problem, consult your dealer for instructions.
Common problems
The display panel lights up and changes continuously in standby mode.
• Press and hold [8] on the main unit to select “DEMO OFF”.
No operations can be done with the remote control.
• Examine that the battery is installed correctly.
Sound is distorted or no sound.
•Adjust the volume of the system.
•Switch off the system, determine and correct the cause, then switch the system on again. It can be caused by straining of the speakers through excessive volume or power, and when using the system in a hot environment.
A “humming” sound can be heard during playback.
•An AC power supply cord or fluorescent light is near the cables. Keep other appliances and cords away from the cables of this system.
The sound level reduces.
•The protection circuit has been activated due to the continuous use at high volume output. This is to protect the system and maintain the sound quality.
Disc
Display not shown correctly.
Playback does not start.
•You have not put in the disc correctly. Put it in correctly.
•Disc is dirty. Clean the disc.
•Replace the disc if it is scratched, warped, or
•There is condensation. Let the system dry for 1 to 2 hours.
The total number of tracks displayed is incorrect. The disc cannot be read.
Distorted sound is heard.
•You put in a disc that the system cannot play. Change to a playable disc.
•You put in a disc that has not been finalized.
Radio
Sound is distorted.
•Use an optional FM outdoor antenna. The antenna should be installed by a competent technician.
A beat sound is heard.
•Switch off the TV or move it away from the system.
•Set to “BP 1” or “BP 2” when in AM tuner mode.
A low hum is heard during AM broadcasts.
• Move the antenna away from other cables and cords.
USB
The USB device or the contents in it cannot be read.
•The format of the USB device or the contents in it is/are not compatible with the system.
•USB devices with storage capacity of more than 32 GB cannot work in some conditions.
Slow operation of the USB device.
•Large content size or large memory USB device takes longer time to read.
Main unit displays
“NO PLAY”
“UNSUPPORT”
•Examine the content. You can only play supported format.
•The files in the USB device can be corrupted. Format the USB device and try again.
“F61”
•Examine and correct the speaker cords connection.
•Disconnect the USB device. Switch off the system and then switch it on again.
“ERROR”
•An incorrect operation was done. Read the instructions and try again.
“PLAYERROR”
•You played an unsupported MP3 files. The system will skip that track and play the next one.
•The system cannot show the remaining play time for variable bit rate (VBR) tracks.
“NORMAL”
•The “INPUT LEVEL” of music port source automatically changes from “HIGH” to “NORMAL” when the system detects distorted music sounds.
