Technical Information
Frequently Asked Questions
Technical
49
FAQs
Before requesting service or assistance, please follow these simple guides to resolve the problem.
If the problem still persists, please contact your local Panasonic dealer for assistance.
White spots or shadow
images (noise)
Check the position, direction, and
connection of the aerial.
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Neither image nor
sound is produced
Is the TV in “AV mode”?
Is the mains lead plugged into the socket outlet?
Is the TV turned On?
Check Picture Menu (p. 24) and volume.
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An error message appears
Follow the message’s instructions.
If the problem persists, contact the
authorized Service Centre.
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The LCD panel moves slightly
when it is pushed with a finger
Clattered sound might be heard
There are some looseness around the panel
to prevent the damage to the panel.
The panel might move slightly when it is
pushed with a finger, and clattered sound
might be heard. This is not a malfunction.
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There may be red spots, blue
spots, green spots and black
spots on the screen
An image on a LCD or Plasma TV screen is created by
many small groups of dots known as pixels (which is
similar to the image in a newspaper). It also naturally
follows that higher panel resolutions contain more
pixels. To create a colour image, each pixel consists
of three tiny coloured dots (known as sub-pixels), one
each of red, green and blue. Each one of these dots
is precisely controlled by the electronics of the TV to
produce the picture.
Whilst Panasonic maintains the highest standards
in manufacturing technology and processes in the
construction of these panels, there are a number of
allowable pixel/sub-pixel failures that still allow the
panel to be defined as a good panel. It is not possible to
guarantee absolutely no pixel loss.
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Problem Actions
Chaotic image, noisy
Change the setting of “P-NR” in the Picture Menu (to remove
noise). (p. 24)
Check nearby electrical products (car, motorcycle, fluorescent lamp).
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No image can be displayed Is “Colour” or “Contrast” in the Picture Menu set to the minimum?
(p. 24)
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Blurry or distorted image
(no sound or low volume) Reset channel. (p. 32)●
Unusual image is displayed Turn off the TV with Mains power On / Off switch, then turn it on
again.
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“Shop” appears on screen at
switch on
“Shop” was selected in “Auto Tuning” (p. 12).
Reset settings in “Shipping Condition” (p. 32), then select “Home”
in “Auto Tuning” (p. 12).
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No sound is produced Is “Sound Mute” active? (p. 10)
Is the volume set to the minimum?
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Sound level is low
or sound is distorted
Sound signal reception may be deteriorated.
Set “MPX” (p. 24) in the Sound Menu to “Mono”.
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ScreenSound