FAQs
Before requesting service or assistance, please follow these simple guides to solve the problem.
●For more information, refer to [eHELP] (Support > FAQs).
The TV does not switch on
●Check the mains lead is plugged into the TV and the socket outlet.
The TV goes into Standby mode
●Auto power standby function is activated.
The remote control does not work or is intermittent
●Are the batteries installed correctly? 
(p. 12)
●Has the TV been switched on?
●The batteries may be running low. Replace them with new ones.
●Point the remote control directly at the TV’s remote control signal receiver (within about 7 m and a 30 degree angle of the signal receiver).
●Situate the TV away from sunshine or other sources of bright light not to shine on the TV’s remote control signal receiver.
Electronic Touch Pen does not work
●Check that the batteries are fresh, are of the same type and are installed with the correct polarity (+ &
●Check if the pairing range is within 50 cm.
●The Electronic Touch Pen automatically turns off if pairing cannot be performed within 2 minutes. In this case, pair again.
●The Electronic Touch Pen automatically turns off if unused for 5 minutes.
(When the Electronic Touch Pen is turned on, the indicator lamp blinks but turns off in several minutes.) Turn the power on again.
No image can be displayed
●Check the TV is turned on.
●Check the mains lead is plugged into the TV and the socket outlet.
●Check the correct input mode is selected.
●Check the setting of [AV] ([COMPONENT] / [VIDEO]) in [Input Selection] to match the output of the external equipment.
●Is [Contrast], [Brightness] or [Colour] in the Picture Menu set to the minimum?
●Check all required cables and connections are firmly in place.
Unusual image is displayed
●Turn the TV off with Mains power On / Off switch, then turn it on again.
●If the problem persists, initialise all settings. 
[Shipping Condition] in [System Menu] (Setup Menu)
Unusual sound from the TV
●When the power is on, whirring sound of cooling fan or drive noise may be heard from inside the TV (not a sign of faulty operation).
Parts of the TV become hot
●Even if the temperature of parts of the front, top and rear panels has risen, these temperature rises do not cause any problems in terms of performance or quality.
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