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FAQs
Before requesting service or assistance, please follow these simple guides to solve the problem.
For more information, refer to [eHELP] (Support > FAQs).
The TV does not switch on
Check the mains lead is plugged into the TV and the socket outlet.
The TV goes into Standby mode
Auto power standby function is activated.
The remote control does not work or is intermittent
Are the batteries installed correctly? (p. 12)
Has the TV been switched on?
The batteries may be running low. Replace them with new ones.
Point the remote control directly at the TV’s remote control signal receiver (within about 7 m and a 30 degree
angle of the signal receiver).
Situate the TV away from sunshine or other sources of bright light not to shine on the TV’s remote control signal
receiver.
Electronic Touch Pen does not work
Check that the batteries are fresh, are of the same type and are installed with the correct polarity (+ & -).
Check if the pairing range is within 50 cm.
The Electronic Touch Pen automatically turns off if pairing cannot be performed within 2 minutes. In this case, pair
again.
The Electronic Touch Pen automatically turns off if unused for 5 minutes.
(When the Electronic Touch Pen is turned on, the indicator lamp blinks but turns off in several minutes.) Turn the
power on again.
No image can be displayed
Check the TV is turned on.
Check the mains lead is plugged into the TV and the socket outlet.
Check the correct input mode is selected.
Check the setting of [AV] ([COMPONENT] / [VIDEO]) in [Input Selection] to match the output of the external
equipment.
Is [Contrast], [Brightness] or [Colour] in the Picture Menu set to the minimum?
Check all required cables and connections are firmly in place.
Unusual image is displayed
Turn the TV off with Mains power On / Off switch, then turn it on again.
If the problem persists, initialise all settings. [Shipping Condition] in [System Menu] (Setup Menu)
Unusual sound from the TV
When the power is on, whirring sound of cooling fan or drive noise may be heard from inside the TV (not a sign of
faulty operation).
Parts of the TV become hot
Even if the temperature of parts of the front, top and rear panels has risen, these temperature rises do not cause
any problems in terms of performance or quality.