Model 3231 User Manual

6 • Contacting Patton for assistance

 

 

Out-of-warranty service

Patton services what we sell, no matter how you acquired it, including malfunctioning products that are no longer under warranty. Our products have a flat fee for repairs. Units damaged by lightning or other catastro- phes may require replacement.

Returns for credit

Customer satisfaction is important to us, therefore any product may be returned with authorization within 30 days from the shipment date for a full credit of the purchase price. If you have ordered the wrong equipment or you are dissatisfied in any way, please contact us to request an RMA number to accept your return. Patton is not responsible for equipment returned without a Return Authorization.

Return for credit policy

Less than 30 days: No Charge. Your credit will be issued upon receipt and inspection of the equipment.

30 to 60 days: We will add a 20% restocking charge (crediting your account with 80% of the purchase price).

Over 60 days: Products will be accepted for repairs only.

RMA numbers

RMA numbers are required for all product returns. You can obtain an RMA by doing one of the following:

Completing a request on the RMA Request page in the Support section at www.patton.com

By calling +1 (301) 975-1007and speaking to a Technical Support Engineer

By sending an e-mail to returns@patton.com

All returned units must have the RMA number clearly visible on the outside of the shipping container. Please use the original packing material that the device came in or pack the unit securely to avoid damage during shipping.

Shipping instructions

The RMA number should be clearly visible on the address label. Our shipping address is as follows:

Patton Electronics Company

RMA#: xxxx

7622 Rickenbacker Dr.

Gaithersburg, MD 20879-4773 USA

Patton will ship the equipment back to you in the same manner you ship it to us. Patton will pay the return shipping costs.

Warranty Service and Returned Merchandise Authorizations (RMAs)

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Patton electronic 3231 user manual Out-of-warranty service, RMA numbers

3231 specifications

The Patton Electronics 3231 is a versatile and robust device designed primarily for serial to Ethernet connectivity, catering to a wide range of applications in networking and data communication. This device exemplifies Patton Electronics’ dedication to delivering high-quality solutions that streamline communication processes across various sectors.

One of the standout features of the Patton 3231 is its ability to facilitate seamless data transfer between serial devices and IP networks. This is particularly advantageous for industries that rely on legacy equipment, enabling them to connect to modern network architectures without requiring extensive upgrades or replacements. The device supports RS-232, RS-422, and RS-485 serial interfaces, making it compatible with various devices commonly used in industrial and commercial settings.

The Patton 3231 integrates advanced technologies, such as Transparent TCP and UDP modes, which allow for flexible communication options based on user requirements. Users can choose between connecting to a local network or communicating over the internet, ensuring versatile deployment in different environments. Moreover, the device’s ability to handle multiple connection types enhances its practicality for diverse applications.

In terms of connectivity, the 3231 is equipped with both Ethernet and RS-232/422/485 ports, enabling users to easily integrate and configure the device within existing systems. The included user-friendly interface simplifies configuration, allowing even those with minimal technical expertise to set up the device quickly and efficiently. The unit also features LED indicators, providing real-time status updates for connection and operational health.

Furthermore, the Patton 3231 offers exceptional security features to protect sensitive data during transmission. This includes support for encrypted communications, ensuring data integrity and confidentiality, which is crucial in sectors such as healthcare, finance, and utilities.

Durability and reliability are also key characteristics of the 3231. Built to withstand challenging environments, the device features a rugged design suitable for various industrial applications. Its compact form factor makes it easy to deploy in tight spaces, while also ensuring minimal intervention for maintenance.

In summary, the Patton Electronics 3231 is a powerful tool for organizations seeking to bridge the gap between legacy serial devices and contemporary Ethernet networks. With its robust feature set, advanced technologies, and commitment to security and reliability, it stands out as a preferred choice for businesses aiming to enhance their data communication capabilities.