Pelco C679M WARRANTY AND RETURN INFORMATION

REVISION HISTORY

Manual # Date Comments

C679M 5/02 Original version.

WARRANTY AND RETURN INFORMATION

WARRANTY

Pelco will repair or replace, without charge, any merchandise proved defective in

material or workmanship for a period of one year after the date of shipment. Ex-

ceptions to this warranty are as noted below:

•Five years on Pelco manufactured cameras (CC3500/CC3600/CC3700 and

MC3500/MC3600 Series); two years on all other cameras.

•Three years on Genex® Series (multiplexers, server, and keyboard).

•Two years on all standard motorized or fixed focal length lenses.

•Two years on Legacy®, Camclosure™ Camera Systems, CM6700/CM6800/

CM8500/CM9500/CM9740/CM9760 Matrix, DF5 and DF8 Series Fixed Dome

products.

•Two years on Spectra®, Esprit™, and PS20 Scanners, including when used in

continuous motion applications.

•Two years on Esprit and WW5700 series window wiper (excluding wiper blades).

•Eighteen months on DX Series digital video recorders.

•One year (except video heads) on video cassette recorders (VCRs). Video heads

will be covered for a period of six months.

•Six months on all pan and tilts, scanners or preset lenses used in continuous

motion applications (that is, preset scan, tour and auto scan modes).

Pelco will warrant all replacement parts and repairs for 90 days from the date of

Pelco shipment. All goods requiring warranty repair shall be sent freight prepaid

to Pelco, Clovis, California. Repairs made necessary by reason of misuse,

alteration, normal wear, or accident are not covered under this warranty.

Pelco assumes no risk and shall be subject to no liability for damages or loss

resulting from the specific use or application made of the Products. Pelco’s liability

for any claim, whether based on breach of contract, negligence, infringement of

any rights of any party or product liability, relating to the Products shall not exceed

the price paid by the Dealer to Pelco for such Products. In no event will Pelco be

liable for any special, incidental or consequential damages (including loss of use,

loss of profit and claims of third parties) however caused, whether by the negligence

of Pelco or otherwise.

The above warranty provides the Dealer with specific legal rights. The Dealer may

also have additional rights, which are subject to variation from state to state.

If a warranty repair is required, the Dealer must contact Pelco at (800) 289-9100

or (559) 292-1981 to obtain a Repair Authorization number (RA), and provide the

following information:

1. Model and serial number

2. Date of shipment, P.O. number, Sales Order number, or Pelco invoice number

3. Details of the defect or problem

If there is a dispute regarding the warranty of a product which does not fall under

the warranty conditions stated above, please include a written explanation with

the product when returned.

Method of return shipment shall be the same or equal to the method by which the

item was received by Pelco.

RETURNS

In order to expedite parts returned to the factory for repair or credit, please call

the factory at (800) 289-9100 or (559) 292-1981 to obtain an authorization num-

ber (CA number if returned for credit, and RA number if returned for repair).

All merchandise returned for credit may be subject to a 20% restocking and

refurbishing charge.

Goods returned for repair or credit should be clearly identified with the assigned

CA or RA number and freight should be prepaid. Ship to the appropriate address

below.

If you are located within the continental U.S., Alaska, Hawaii or Puerto Rico:

Service Department

Pelco

3500 Pelco Way

Clovis, CA 93612-5699

If you are located outside the continental U.S., Alaska, Hawaii or Puerto Rico:

Intermediate Consignee Ultimate Consignee

American Overseas Air Freight Pelco

320 Beach Road 3500 Pelco Way

Burlingame, CA 94010 Clovis, CA 93612-5699

USA USA