Troubleshooting

If the following instructions fail to solve your problem, contact Pelco Product Support at 1-800-289-9100 (USA and Canada) or 1-559-292-1981 (international) for assistance.

Access the properties windows for the EW5001 wireless access point/bridge on the Endura workstation; refer to the Endura WS5000 Advanced System Software Operation manual (C1624M). Then note the following items before calling Pelco:

Unit serial number: Located on the Properties window and on the product label

Unit firmware version: Located on the Advanced Properties window

NOTE: Do not try to repair the unit yourself. Opening it immediately voids any warranty. Leave maintenance and repairs to qualified technical personnel. Exchange the defective unit and return it for repair.

Table G. EW5001 Wireless Connection Issues

Problem

Possible Causes

Suggested Remedy

 

 

 

Status indicators are not lit.

Power turned off.

Check the power supply.

 

 

 

Unit cannot connect to an

Encoder or bridge is not available.

Troubleshoot the EW5301T or EW5002 wireless device.

encoder or bridge, or video

 

 

The EW5001 radio type does not match

Make sure both units are either 2.4 GHz or 5.8 GHz models.

delivery from an encoder is

the radio type of the EW5301T or

 

inconsistent.

EW5002 wireless device.

 

 

 

 

 

Incorrect encryption settings.

Make sure the channel and encryption settings for the EW5001 match

 

 

the settings on the EW5301T or EW5002 wireless device; refer to the

 

 

EW5301T Operation/Configuration (C2683M),

 

 

EW5001 Operation/Configuration (C2684M), or

 

 

EW5002 Operation/Configuration (C2685M) manuals.

 

 

 

 

Incorrect antenna tilt or angle, which

Perform the antenna alignment procedure (refer to Antenna Alignment

 

affects the RSSI value.

on page 26).

 

 

 

 

Obstacles interfere with the line of sight

Clear obstacles from the line of sight.

 

between the antennas for both wireless

 

 

Relocate the wireless device antennas to avoid line of sight obstacles.

 

units.

 

 

Antenna cable connector is not fully

Disconnect and inspect both antenna cable connectors. Then reconnect

 

seated.

both connectors.

 

 

 

 

Antenna is not mounted securely.

Secure the antenna to the mount.

 

 

 

 

Antenna cable is too long, which affects

Install shorter antenna cable (refer to Antenna Alignment on page 26).

 

link margin.

You may have to move the unit and antenna closer together.

 

 

 

 

Insufficient link margin or bandwidth.

Relocate antenna for better wireless performance.

 

 

 

 

 

Install antenna with higher antenna gain at either wireless device.

 

 

 

 

 

Decrease the number of EW5301T units in the cluster for an access

 

 

point.

 

 

 

 

 

Disable the EnduraViewfeature on one or more EW5301T units; refer

 

 

to the EW5301T Operation/Configuration manual (C2683M).

 

 

 

 

Other network connectivity issues.

Contact your network administrator or Endura-certified technician.

 

 

 

The unit is not ready for

Voltage failure during programming of

Replace the device and have it checked by Pelco.

operation after firmware upload.

update file.

 

 

 

 

28

C2681M (2/08)

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Pelco EW5001 manual Troubleshooting, Problem Possible Causes Suggested Remedy

EW5001 specifications

The Pelco EW5001 is a robust and highly advanced network video encoder designed for a variety of surveillance applications. This device is known for its reliability, flexibility, and a host of features tailored for efficient video management in security environments.

One of the primary features of the EW5001 is its capability to encode high-definition video streams. Supporting resolutions up to 1080p, it ensures that users receive clear and detailed images, which is essential for effective monitoring and identification purposes. The encoder leverages H.264 compression technology, which significantly reduces the bandwidth required for video transmission while maintaining high quality, allowing for more efficient storage and streaming.

Another key aspect of the EW5001 is its multi-stream output functionality. This means that each channel can stream multiple video streams simultaneously at different resolutions and bit rates, which accommodates various network conditions and user needs. Security personnel can monitor live feeds in real-time, while also saving high-resolution recordings for future review.

The easy integration of the Pelco EW5001 into existing network infrastructures is facilitated by its support for ONVIF (Open Network Video Interface Forum) protocols. This interoperability allows it to seamlessly connect with a wide range of third-party cameras and video management systems, enhancing the system's overall versatility.

For connectivity, the EW5001 is equipped with both Ethernet and PoE (Power over Ethernet) capabilities. This feature simplifies installation by allowing the device to receive both power and data over a single cable, reducing clutter and minimizing installation time. Moreover, built-in alarm input and output ports offer additional functionality for triggering alerts or integrating with other security systems when specific events occur.

In addition to its performance features, the Pelco EW5001 comes with advanced security measures. These include user authentication, encrypted transmission, and secure access protocols to help protect sensitive video data along its journey from the encoder to storage or viewing platforms.

With its combination of high-quality video encoding, flexible streaming options, easy integration, and robust security features, the Pelco EW5001 stands out as a vital component in modern surveillance setups, meeting the demands of various sectors including retail, transportation, and critical infrastructure protection. Its reliability and performance make it an excellent choice for those seeking to enhance their security systems with state-of-the-art technology.