Philips 26PF5411, 32PF7411, 32PF5411, 42PF5411 manual Troubleshooting Tips, Key on the remote control

Troubleshooting Tips

Below is a list of symptoms you may encounter with your TV. Before you call for service, make these simple checks.

Symptom	Possible Causes	What you should do
No display on screen	• Faulty power supply	• Check whether power cord is properly connected
	• TV’s Power not turned	into the mains socket and to your TV. If there is still
	on	no power, disconnect plug. Wait for 60 seconds
		and re-insert plug. Switch on TV again.
	•	Press the	key on the remote control.
Poor reception	• Faulty antenna connection	• Check antenna connection at rear of TV.
(snowish picture and	• Weak transmission	• Try manually adjusting your picture (refer to page 9).
noise	• Wrong TV system	• Have you chosen the right TV system? (refer to page 9).
No picture	• Faulty aerial and cable	• Check whether euroconnector cables or aerial
		sockets are properly connected.
	• Wrong source selected	• Check whether the source is correctly selected.
		Press	(AV) button to enter Source list and
		select the correct source.
No sound on	• Wrong TV system	• Check whether the correct TV system is selected
certain channels		(refer to page 8).
No sound	• Zero volume level	• Try increasing volume.
	• Sound muted	• Check that the mute (		) mode is not on. If mute
		mode is on, press the		key to deactivate mute
		mode.
		• Aim remote control directly at sensor on front of TV.
	• Headphone is connected	• Disconnect headphone connection.
Sound interference	• Electrical appliances	• Try switching off any electrical appliances, for
	interference	example, hairdryer, vacuum cleaner that are in use.
Unable to understand	• Wrong language selected	• Press the	key to exit menu from screen. Press
the language on	accidently	the	key to enter main menu. Use the ï key
screen to operate set		to select the fourth item on the main menu. Use
		Æ /	key to enter into the next menu level and
		the Í Æ key to select correct language.
TV not responding	• Wrong placement of	• Check the placement of the batteries.
to remote control	batteries
	• Flat batteries	• Try changing the batteries.
Occasional appearance	• Characteristic of liquid	• This symptom is not a problem. The liquid crystal
of red, blue, green	crystal panel	panel is built with very high precision technology
and black spots on		giving you the fine picture details. Occasionally, a few
screen		non-active pixels may appear on the screen as a fixed
		point of red, blue, green or black. Note that this
		does not affect the performance of the set.
Intermittent or	• * HDCP (see glossary)	• Noise is displayed if the connected digital equipment’s
flickering picture on	authentication failed	(DVD player or Set-Top box) *HDCP authentication
in HD mode		failed. Check user manual for the digital equipment
		you are connecting.
		• Use a standard HDMI to DVI cable.
No sound or picture but	• Set on standby mode	• Press the	key on the remote control.
front panel red light is
on

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