36
If a HDMI-to -DVI adaptor or HDMI to •
DVI cable is used, check that an additional
audio cable is connected to AUDIO L/R
or AUDIO IN (mini-jack only).
Computer connection issues
The computer display on the TV is not stable:
Check that a supported resolution and •
refresh r ate is selected on the comp uter.
Set the TV picture format to unscaled. •
Contact us
If you cannot reso lve your problem, refer to
the FAQs for this produc t at www.philips.
com/suppor t.
If the proble m remains unresolved, co ntact
Philips Consum er Care in your countr y as
listed in the Ad dendum.
Warning
Do not attem pt to repair the prod uct yourself. •
This may cause s evere injury, irr eparable
damage to your pr oduct or void your
warranty.
Note
Make a note of your T V model and serial •
number befor e you contact Philip s. These
numbers a re printed on the bac k of the TV
and on the pack aging.
The picture does not fit the screen; it is too
big or too small:
Try using a differ ent picture format . •
The picture position is incorrect:
Picture si gnals from some devices may •
not fit the screen correctly. Check the
signal outpu t of the device.
Sound issues
There is a picture but sound quality is poor:
Note
If no audio sign al is detected, th e TV •
automatic ally switches the a udio output off
— this does not in dicate malfunct ion.
Check that all cables are properly •
connected.
Check that the volume is not set to 0. •
Check that the sound is not muted. •
There is a picture but the sound quality is
poor:
Check that the sound settings are •
correct ly set.
There is a picture but sound comes from one
speaker only:
Verify that so und balance is set to the •
centre.
HDMI connection issues
There are problems with HDMI devices:
Note that HDCP s upport can delay the •
time taken for a T V to display content
from a HDMI d evice.
If the TV doe s not recognize the HDMI •
device and no pic ture is displayed, try
switching t he source from one device to
another and bac k again.
If there are i ntermittent sou nd •
disruptions, check that output settings
from the HDM I device are correc t.
EN
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