12English
Guarantee restrictions
The terms of the international guarantee do not cover the following:
-Brush heads
-Damage caused by misuse, abuse, neglect, alterations or unauthorised repair.
-Normal wear and tear, including chips, scratches, abrasions, discolouration or fading.
Frequently asked questions
This chapter lists the questions most frequently asked about the appliance.
If you cannot find the answer to your question, contact the Customer Care
Center in your country.
Question | Answer |
|
|
Why doesn’t the Sonicare work? | You may need to recharge the Sonicare. Charge the Sonicare for at |
| least 24 hours. |
| The socket may not be live.The electricity supply to sockets in mirror |
| cabinets over washbasins or shaver sockets in bathrooms may be cut |
| off when the light is switched off |
| You may need to reattach or replace the brush head. |
Why do I feel a tickling | You may experience a slight tickling/tingling sensation when you |
sensation when I use the | use the Sonicare for the first time. As you become accustomed to |
Sonicare? | brushing with the Sonicare, this sensation diminishes. |
The brush head chatters against | To avoid this, keep the brush head properly oriented, with the bristles |
my teeth. What can I do about | placed on the gumline at a slight angle. |
this? |
|
Why does the Sonicare seem less powerful?
Why does the Sonicare seem to change power during brushing?
You may need to charge the Sonicare.
The
You may need to replace the brush head.
You may be in the Clean and White brushing mode. If this is the case, the toothbrush starts in the Clean mode for 2 minutes
and then changes to the White mode for 30 seconds. The Clean and White mode has a different sound and brush movement.
Do I need a special charger if I travel with the Sonicare?
No, you do not need a special charger.The Sonicare charger can be used with common worldwide voltages between
