6 Troubleshooting

Warning

•• Risk of electric shock. Never remove the casing of the player.

To keep the warranty valid, never try to repair the player yourself.

If you have problems using this player, check the following points before you request service. If you still have a problem, register your player and get support at www.philips.com/support.

If you contact Philips, you will be asked for the model and serial number of this player.The model number and serial number are on the back of this player. Write the numbers here: Model No. __________________________

Serial No. ___________________________

Main unit

The buttons on this player do not work.

•Disconnect this player from the power supply for a few minutes, and then reconnect.

Picture

No picture.

•Make sure that the TV is switched to the correct source input for this player.

•For the composite connection (via the VIDEO connector) to the TV, on this player select a video resolution of 480i/576i or 480p/576p to enable video output (press , and select [Setup] > [Video] > [HDMI video]) .

No picture on HDMI connection.

•Make sure that the HDMI cable is not faulty. If it is faulty, replace with a new HDMI cable.

•On the remote control, press and then press “731” (numeric buttons) to recover

picture display. Or wait for 10 seconds for auto recovery.

•If this player is connected to an unauthorized display device with an HDMI cable, the audio and video signals may not be output.

The disc does not play high-definition video.

•Make sure that the disc contains high- definition video.

•Make sure that the TV supports high- definition video.

Sound

No audio output from the TV.

•Make sure that the audio cables are connected to the audio input of the TV.

•Make sure that the TV is switched to the correct source input for this player.

No audio output from the loudspeakers of the external audio device (home theater or amplifier).

•Make sure that the audio cables are connected to the audio input of the audio device.

•Switch the external audio device to the correct audio source input.

No 7.1 channel audio from the loudspeaker of the audio system.

•Make sure that the disc contains 7.1 channel audio.

•Make sure that the audio device supports 7.1 channel audio.

•Make sure that the audio format is supported by the disc and the connected audio device (amplifier/receiver).

•For play of video files with DTS multi- channel audio from USB or DLNA, only 2 channel audio can be heard from multi- channel connection.

No sound on HDMI connection.

•You may not hear any sound from the HDMI output if the connected device is non-HDCP compliant or only DVI- compatible.

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Philips BDP9700 user manual Troubleshooting, Main unit, Picture, Sound
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BDP9700 specifications

The Philips BDP9700 is a high-performance Blu-ray player that delivers exceptional video and audio quality, making it an excellent choice for home entertainment enthusiasts. This player is designed with cutting-edge technologies that cater to the needs of modern consumers who seek both functionality and advanced features.

One of the standout features of the BDP9700 is its ability to support 4K Ultra HD resolution. This capability ensures that users can enjoy their favorite movies and shows with stunning clarity and detail. The player employs state-of-the-art upscaling technology, which enhances lower-resolution content to near Ultra HD quality, breathing new life into classic films and TV series.

The BDP9700 also includes support for High Dynamic Range (HDR), which balances brightness and color details to deliver a more vibrant picture. This feature is particularly noticeable in scenes with contrasting light and dark areas, bringing out intricate details that would typically be lost in standard formats. The player’s compatibility with various HDR formats, including HDR10 and Dolby Vision, provides users with flexibility in viewing options.

In terms of audio performance, the BDP9700 excels with its support for advanced audio codecs. The player is equipped to handle Dolby Atmos and DTS-HD Master Audio, creating an immersive sound experience that complements the stunning visuals. This makes it an ideal device for users who appreciate high-fidelity sound and want a cinematic experience at home.

Another key characteristic of the BDP9700 is its smart functionality. The player features built-in Wi-Fi connectivity, allowing users to stream content from popular services such as Netflix, YouTube, and more, directly to their television. Additionally, the user-friendly interface enables easy navigation through apps and settings, making it accessible for everyone.

Moreover, the Philips BDP9700 is designed with a sleek and elegant look that fits seamlessly into any home entertainment system. Its robust build quality ensures durability, while the inclusion of multiple HDMI and USB ports allows for versatile connectivity options.

In summary, the Philips BDP9700 stands out for its impressive 4K and HDR capabilities, exceptional audio performance, smart streaming features, and sleek design. This combination makes it a top choice for anyone looking to enhance their home viewing experience with high-quality media playback.
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