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Before Requesting Service
If it appears that the
Look for the specific symptom(s).Then perform only the actions listed to remedy the specific symptom(s).
Symptom | Remedy | |
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No power | – | Make sure the mains cord (AC Power) is properly connected. |
| – Check if there is power at the AC outlet by plugging in another appliance. | |
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No picture | – | Check if the TV is switched on. |
| – Check the video connection. | |
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Distorted picture | – | Check the disc for fingerprints and clean the disc with a soft cloth, wiping |
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| from the centre to the edge in a straight line. |
| – Sometimes a small amount of picture distortion may appear .This is not a | |
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| malfunction. |
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Completely distorted picture | – | If the picture is distorted completely or if the picture rolls vertically, |
or no colour with player menu. |
| make sure the NTSC/PAL setting at the DVD player matches the video |
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| signal of your television. |
| – | If your TV video signal is NTSC, select the NTSC setting at the DVD player. |
| – If your video signal is PAL, select the PAL setting - see NTSC/PAL SETTINGS. | |
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Distorted or Black/White picture | – | The disc format does not match your TV’s video signal (PAL/NTSC) - see |
with DVD or Video CD. |
| NTSC/PAL Conversion. |
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No sound | – | Check audio connections. |
| – If you are using a HiFi amplifier, try another sound source. | |
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Distorted sound from HiFi | – | Check to make sure that no audio connections are made to the amplifier |
amplifier. |
| phono input. |
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No audio at digital output. | – | Check the digital connections. |
| – Check the settings menu to make sure the digital output is set to ALL or | |
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| PCM. |
| – Check if the audio format of the selected audio language matches your | |
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| receiver capabilities. |
| – Not applicable for MP3 | |
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Disc can’t be played. | – | Ensure the disc label is facing up. |
| – | Clean the disc. |
| – Check if the disc is defective by trying another disc. | |
| – Check to see if the disc is defective, badly scratched or warped (not flat) | |
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No return to | – | Reset by switching the player off, then on again. |
disc is removed. | – | Check to see if the programme requires another disc to be loaded. |
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The player does not respond to | – | Aim the remote control directly at the sensor on the front of the player. |
the remote control. | – | Remove any obstacles between the player and the remote control. |
| – Inspect or replace the batteries in the remote control. | |
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Buttons do not work. | – | In order to completely reset the player, unplug the AC cord from the AC |
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| outlet. (Please ensure that the set is not in Initial Setup mode) |
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Player does not respond to some | – | Operations may not be permitted by the disc. Refer to the instructions of |
operating commands during |
| the disc. |
playback. |
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– | Use a commonly available cleaning CD/DVD to clean the lens before | |
CDs/DVDs |
| sending the |
E n g l i s h
BEFORE REQUESTING SERVICE 21