Before Requesting Service
If it appears that the DVD Video player is faulty, first consult this checklist. Something may have been overlooked. Under no circumstances should you attempt to repair the system yourself; this will invalidate the warranty.
Look for the specific symptom(s).Then perform only the actions listed to remedy the specific symptom(s).
Symptom | Remedy | |
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No power | – | Make sure the power cord is properly connected. |
| – Check if there is power at the AC outlet by plugging in another appliance. | |
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No picture | – | Check if the TV is switched on. |
| – Check the video connection. | |
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Distorted picture | – | Check the disc for fingerprints and clean the disc with a soft cloth, wiping |
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| from the centre to the edge in a straight line. |
| – Sometimes a small amount of picture distortion may appear.This is not a | |
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| malfunction. |
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Completely distorted picture | – | If the picture is distorted completely or if the picture rolls vertically, |
or no colour with player menu |
| make sure the NTSC/PAL setting at the DVD player matches the video |
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| signal of your television. |
| – | If your TV video signal is NTSC, select the NTSC setting at the DVD player. |
| – If your video signal is PAL, select the PAL setting. - See NTSC/PAL SETTINGS. | |
| – Check video output option in Personal Preferences is matching with actual | |
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| connection. |
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Distorted or black/white picture | – | The disc format does not match your TV’s video signal (PAL/NTSC). |
with DVD or Video CD | – | If your video signal is PAL, see NTSC/PAL Conversion. |
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No sound | – | Check audio connections. |
| – If you are using a HiFi amplifier, try another sound source. | |
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Distorted sound from HiFi | – | Check to make sure that no audio connections are made to the amplifier’s |
amplifier |
| phono input. |
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No audio at digital output | – | Check the digital connections. |
| – Check the settings menu to make sure the digital output is set to ALL or | |
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| PCM. |
| – Check if the audio format of the selected audio language matches your | |
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| receiver capabilities. |
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Disc can’t be played | – | Ensure the disc label is facing up. |
| – | Clean the disc. |
| – Check if the disc is defective by trying another disc. | |
| – | Check to see if the disc is defective, badly scratched or warped (not flat). |
No return to start-up screen when disc is removed
–Reset the unit by switching the player off, then on again.
–Check to see if the programme requires another disc to be loaded.
The player does not respond to the remote control
–Aim the remote control directly at the sensor on the front of the player.
–Remove any obstacles between the player and the remote control.
–Inspect or replace the batteries in the remote control.
Buttons do not work | – In order to completely reset the player, unplug the AC cord from the AC |
| outlet. (Please ensure that the set is not in Initial Setup mode.) |
Player does not respond to some operating commands during playback
–Operations may not be permitted by the disc. Refer to the instructions of the disc.
DVD Video player cannot read CDs/DVDs
–Use a commonly available cleaning CD/DVD to clean the lens before sending the DVD Video player for repair.
BEFORE REQUESTING SERVICE 21
