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Technical Support
Before calling the technical support number please make sure you have the following information available:
•Model number and date of purchase.
•Computer type, processor speed, and memory available.
•Computer Operating System (IE: Windows® 95, Windows® 98, etc.)
•
•Other hardware connected to your sound card.
Technical Support Information:
•Before calling for technical support make sure the PSC602 Harmonic Edge drivers have been loaded. Refer to pages
•
Operating Hours (US Central Time):
• | Monday through Friday | 7:00am – 11:00pm |
• | Saturday & Sunday | 8:00am – 10:00pm |
Internet Address: www.pcsound.philips.com
Product Return
Before returning the Philips sound card, you must first contact the Philips Technical Support group to determine the nature of product defect. Once the nature of the problem has been determined, a Return Authorization number and address will be supplied. A RETURN AUTHORIZATION
NUMBER MUST ACCOMPANY THE RETURN OF THIS PRODUCT.
When returning the product for service:
•The cost of shipment is at your expense and you assume all the risk. It is recommended to ship the product through a carrier that provides proof of delivery and product should be insured.
•Return Authorization number must be clearly marked on the outside of the package.
•Use proper packing materials for shipment
•A dated proof of purchase proving the product is still under Warranty Warranty:
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