17
There is no sound.
Make sure your headphones are inserted all the way into the headphones jack.
Some songs do not show up or playback on the player.
• This player does not support copyright protected (DRM) WMA tracks bought from on-
line music stores, only unprotected WMA files can be played back on this player. The song
is in a format that is not supported by the player. Only MP3, WMA are supported.
• The audio file might be corrupted, try to playback the file on your PC first. If it does not
play, rip the song again.
Note The existing contents on your player will not be erased.
My player cannot power on.
You may have failed to press and hold long enough. Press and hold until the Philips
welcome screen appears on display.
There is no music on my player after transfer.
Are your songs in MP3 or WMA format?
Other formats will not playback on the player.
My player hangs.
7 Frequently asked questions
If you encounter problems with your player, go through the following points listed in the
next section. Please also check out FAQs at www.philips.com/support for further help and
other troubleshooting tips.
Consult your dealer or service center if you are unable to find a solution by following these
hints.
Warning Under no circumstances should you try to repair the set yourself, as this will
invalidate the warranty.
•
Yourdevice battery may be out of power due to long period of non-usage. Please charge•
your player.
In the unlikely eventthat your player hangs, do not panic. Insert a small pin or other sharp1
object into the reset hole located at the left of the player.Hold until the player shuts
down.
If none of the aboveworks, then you may have to use the Device Manager to
recoveryour player:
Launch the1 Philips Device Managerat Star t >Programs>Philips DigitalAudio
Player>GoGear SA011 Device Manager on your PC.
Press and hold the2button while your playeris connecting to the PC.
Keepholding the key until the3 Philips Device Manageracknowledges your player and
goes into recovery mode.
Click the4 repair button and follow the instructionsgiven by the Device Manager.
After the playerhas been repaired, disconnect it from your PC and re-start.5
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