7 Frequently asked questions
If you encounter problems with your player, go through the following points listed in the next section. Please also check out FAQs at www.philips.com/support for further help and other troubleshooting tips.
Consult your dealer or service center if you are unable to find a solution by following these hints.
Warning Under no circumstances should you try to repair the set yourself, as this will invalidate the warranty.
My player has no power or is locked up or seems dead.
•Your battery may have gone flat. Insert a new battery before use.
•You may have failed to press and hold 2; long enough. Press and hold 2; until the Philips welcome screen appears on display.
•Do a soft reset by
If none of the above works, then you may have to use the Device Manager to recover your player:
1Launch the Philips Device Manager at Start > Programs > Philips Digital Audio Player > SA21XX > Philips SA21XX Device Manager on your PC.
2Connect your player to the PC.
3Device Manger will acknowledges your player and goes into recovery mode. Follow the instructions given by the Device Manager.
There is no music on my player after transfer.
Are your songs in MP3 or WMA format?
Other formats will not playback on the player.
The player does not respond to any key press, and subsequently hangs or freezes.
Remove and insert the battery again.
There is no sound.
Make sure your headphones are inserted all the way into the headphones jack.
My player shows 
.
Switch LOCK slider to unlock the key press.
The player displays: “Player problem! Connect to PC”.
Connect your player to the PC, open Windows Explorer, open My computer, select your player, right click and select on Format. Press Start to format your player.
Warning All contents will be erased. Backup your data before formatting.
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