LIMITED WARRANTIES
Philips, Inc. (“Philips”) provides one or both of the following warranties (Surge Protector Limited Warranty and Connected Equipment Limited Warranty) to the original consumer of surge protectors sold under the Philips brand names.
Provisions Applicable to Each Warranty
These warranties apply only to natural purchasers of surge protectors for personal, family or household use, not to commercial, institutional or industrial purchasers. These warranties are valid only in the United States and Canada.
THESE WARRANTIES ARE IN LIEU OF ALL OTHER EXPRESS WARRANTIES; AND ANY IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS WARRANTY.
EXCEPT AS PROVIDED IN THE CONNECTED EQUIPMENT LIMITED WARRANTY (IF APPLICABLE), IN NO EVENT SHALL PHILIPS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR MULTIPLE DAMAGES* ARISING OUT OF THE USE OF THE PHILIPS SURGE PROTECTOR.
Some states do not allow limitations on how long an implied warranty lasts, and some states do not allow exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you. These warranties give you specific rights, and you may have other rights which vary from state to state.
*Examples of such excluded damages are loss of profits, loss of
savings or revenue, loss of use of the surge protector or the connected equipment or any associated equipment, loss of software, cost of capital, cost of any subsequent equipment, facilities or services, downtime, the claims of third parties, including customers, and injury to property.
Surge Protector (Product) Limited Warranty
Philips warrants that this product shall be free from defects in material, workmanship and assembly, under normal use, in accordance with the specifications and warnings for the lesser of (i) one year from the date of your purchase of this product, or (ii) the date upon which this product has exceeded its capacity to protect against surges and spikes. The “Protection Working” indicator light will no longer be lit when this capacity is exceeded.
This warranty does not cover damages (a) as a result of an Occurrence (as defined below); (b) as a result of an accident; (c) resulting from the use of parts not manufactured or sold by Philips; or (d) resulting from modification of the surge protector. After any repair or modification of the surge protector by a facility not authorized by Philips, any problems that arise will not be remedied under this warranty.
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This warranty extends only to the original purchaser of the product, and is not transferable. To exercise your rights under this warranty, you must provide proof of purchase in the form of an original sales receipt that shows the product name and the date of purchase. For customer support or to obtain warranty service, please call
Connected Equipment Limited Warranty
Philips warrants to the original consumer that it will, at its sole option, repair or replace any equipment properly connected through a Philips surge protector to a properly wired AC power line with protective ground and telephone/coax lines, which is damaged by impulses from lightning, or other power transients, or by momentary (less than 1ms) voltage surges or spikes (an “Occurrence”) if (a) the surge protector did not function properly and protect the equipment because it had defects in assembly, materials, or workmanship, causing it to operate outside design specifications; (b) the surge protector shows clear signs of damage; and (c) the damage resulted from the Occurrence.
This warranty does not cover (a) damages caused by acts of God, including flood, erosion, or earthquake, but excluding lightning on products with Power Blocker™ technology; (b) damages caused by a sustained low voltage situation, or a low voltage disturbance, including brownouts, sags, or power outages; (c) damages caused by war, vandalism, theft, normal use
This warranty extends through the lifetime of the surge protector, which means until the surge protector has exceeded its capacity to protect against surges and spikes. The “Protection Working” indicator light will no longer be lit when this capacity is exceeded. The capacity of the surge protector will be exceeded after an Occurrence.
This warranty is limited to losses that are not covered by a warranty from the manufacturer of the connected equipment, or by the consumer’s homeowners insurance or renters insurance policy. Consumer agrees
to first seek coverage under any such warranty or policy, and not seek
duplicate coverage from Philips. Consumer agrees to provide insurance information to Philips, at its request; and after a claims settlement,
if applicable, Philips reserves the right to be subrogated under any existing warranty from the manufacturer of the connected equipment or under any existing insurance policies the claimant may have.
This warranty is limited to surge protectors which indicate on the packaging an accompanying connected equipment warranty. After any repair or modification of the surge protector by a facility not authorized by Philips, any problems that arise will not be remedied under this warranty
Your Philips surge protector must be plugged into a properly grounded outlet. All connected equipment must be plugged directly into your surge protector. Using any extension cord, adapters, other
grounding wires or electrical connections in conjunction with a . Philips surge protector will void all Philips warranties. All wires leading into the equipment, including telephone and coaxial lines, must pass through an appropriate Philips surge protector.
To claim damage as a result of telephone service line transients, equipment must be properly connected to a Philips surge protector which offers telephone line protection (see Handbook for installation instructions), and your telephone service equipment must include a properly installed and operating “primary protection” device at the service entrance. (Such devices are normally added during telephone line installation.) If you
fail to connect the telephone line protection properly, your connected equipment will not be covered by the Connected Equipment Warranty.
To claim damage as a result of coaxial line transients, equipment must be properly connected to a Philips surge protector which offers coaxial line protection (see Handbook for installation instructions). If you fail to connect the coaxial cable protection properly, your connected equipment will not be covered by the Connected Equipment Warranty.To make a warranty claim, consumer must contact the Philips customer service department at (800) 233- 8413 and provide a full description of the damage. The customer service department will provide the consumer with a Return Authorization number (RA#). Philips will determine, at its sole discretion, whether consumer should send the damaged equipment and the surge protector to Philips, or to an independent repair facility. If Philips so requests, the consumer must, at his/her own expense, send the damaged equipment and the surge protector, along with a copy of the sales receipt, to the specified location, in secure packaging (to prevent further damage) with the RA# clearly displayed on the outside of the package, and with a full written description of the problem, including the consumer’s name, address, and daytime phone enclosed. Philips also reserves the right to examine the site where the damage occurred.
If the surge protector is covered under the Surge Protector Limited Warranty, as discussed above, Philips will either repair or replace the surge protector. If Philips determines that the Connected Equipment Limited Warranty covers the damaged equipment, and that the equipment was damaged as a result of the surge protector which is covered under the Surge Protector Limited Warranty, Philips will either (a) authorize repair of the connected equipment, at a cost up to the maximum amount set forth on the packaging of the surge protector involved; (b) provide the consumer with an equivalent equipment replacement; or (c) reimburse the consumer for the present fair market value of the damaged connected equipment. The present fair market value of the equipment will be determined according to the current value specified in the most recent edition of the Orion Blue Book by Orion Research Corporation, Roger Rohrs Publisher. If, applicable, the equipment will be returned from Philips to the consumer at Philips expense.
