EPSON
Error Indicators
You can identify many common printer problems with the lights on the control panel. If your printer stops working and the lights are on or flashing, use the following table of panel light patterns to diagnose and solve the problem.
State of panel | Beep | Problem |
light | pattern | and solution |
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n Paper Out | ••• | No paper is loaded in the printer. |
n Pause |
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| Load paper in the printer. The Paper | |
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| |
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| Out light turns off and the printer |
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| resumes printing. |
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| ••• | The paper is not loaded correctly. |
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| Remove and reload paper correctly. |
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| See the instructions for loading |
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| paper beginning on page 7. |
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f Paper Out | • • • • • | Paper has jammed in the printer. |
n Pause |
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| To clear the paper jam, see “Clearing | |
|
| |
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| Paper Jams” on page 12. |
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|
f Ribbon | • • • • • | Ribbon has jammed. |
n Pause |
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| Remove and | |
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| |
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| cartridge. See “Replacing the Ribbon |
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| Cartridge” on page 10. |
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|
|
f Paper Out | • • • • • | The loaded paper may be thicker |
f Ribbon |
| than the specified ranges. |
n Pause |
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| Press the Pause button. The printer | |
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| |
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| starts printing very slowly. Make |
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| sure that the paper thickness is |
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| within the specified ranges. See the |
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| paper specifications on page 2. |
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|
f Pause | − | The print head is overheated. |
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| Wait a few minutes; the printer will |
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| resume printing automatically once |
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| the print head cools. |
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n Pause | ••• | The printer top cover is open. |
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| Close the cover and press the Pause |
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| button. |
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| The paper selected does not |
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| match the paper loaded in the |
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| printer. |
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| Load the correct paper or select the |
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| appropriate paper setting. |
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| The printer fails to switch to and |
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| feed the proper paper. |
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| Remove any paper in the printer and |
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| then press the Pause button to |
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| reload the paper you selected. |
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12 - EPSON | 5/98 |
State of panel | Beep | Problem |
light | pattern | and solution |
|
|
|
f all lights | − | An unknown printer error has |
+ |
| occurred. |
Paper Select |
| Turn off the printer and leave it for |
indicates “E” |
| |
| several minutes; then turn on the | |
followed by a |
| |
| printer again. If the error occurs | |
number. |
| |
| again, contact your dealer. | |
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| |
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| The printer may turn off all lights |
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| after 12 seconds. Also in this case, |
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| turn off the printer and leave it for |
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| several minutes; then turn on the |
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| printer again. If the error occurs |
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| again, contact your dealer. |
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|
|
n= on, f = flashing
••• = short interval, • • • = long interval
Clearing Paper Jams
To clear a paper jam, follow these steps:
1.Turn off the printer.
2.Open the printer’s top cover.
3.Remove continuous paper from the printer if it is loaded. If continuous paper is jammed in the printer, tear off the fresh supply at the front or rear of the printer.
4.If the paper is caught in the paper ejection area, gently pull it out of the printer.
5.Close the printer cover and turn the printer back on. Make sure the Paper Out light is not flashing and the Pause light is not on.
Printing a Self Test
Running the printer’s self test helps you determine whether the problem comes from the printer or the computer:
❏If the self test results are satisfactory, the printer is working properly and the problem is probably caused by your printer driver settings, application settings, computer, or interface cable. (Be sure to use a shielded interface cable.)
❏If the self test does not print properly, there is a problem with the printer.