8 • Troubleshooting
Moistening Problems
Envelopes don't seal
Incorrect feeding
Make sure you slide the envelope flap under the blue edge of the feed deck. If you don't, the moistener can't wet the flap.
Low sealant level
Check the sight glass on the left side of the moistener tank. If the sealant level is low, add sealing solution until it reaches the bottom of the fill hole. See the instructions in Chapter 7, Maintenance.
Dry moistener brush
Try wetting the moistener brush. If the brush dries out quickly, clean the moistener wick as explained in Chapter 7, Maintenance.
Dirty moistener brush
Remove the moistener brush. Clean it in plain water and rinse thoroughly (see Chapter 7, Maintenance)
Worn moistener brush
Replace the moistener brush (see Chapter 7, Maintenance).
To order any of these supplies, refer to Chapter 9 Supplies and Options.
Viewing System Configuration Levels
Sometimes in an effort to fix your problem over the phone, the representative of your machine supplier may request you to look up the software and firmware level that is on your machine. Follow these steps to do this:
1.Press Options.
2.Press Page Down if necessary.
3.Select "Maintenance".
4.Select "Printer Maintenance".
5.Select "View System Info".
6.There are multiple screens of information available about your machine. Press Page Down to scroll through all the screens if needed.
7.Press Home to return to the Home screen.
SDC755A |