8 • Troubleshooting
Display Problems
Display hard to read
Display contrast needs adjustment (see page
Problems with Postage Refill
The display shows a series of messages during the postage refill process
Normal
The machine is designed to display the progress of the postage refill. If the procedure fails for any reason, the display tells you why. Make the necessary corrections.
Machine fails to connect to Postage by Phone Data Centre — no dial tone
Machine not connected to analogue phone line
Make sure you've connected your machine to a working analogue phone line (the same type you connect your Fax to). Also make sure the phone line connectors are firmly seated.
Incorrect setup of System Options
One or more of the system options may be setup wrong. Go to the system options instructions and check the following:
•Does your phone system require you to dial a prefix number to get an outside phone line? Make sure to include these in the setup if needed. See Chapter 6, System Options.
•Is the dial method correct? You have to tell the machine if your phone uses a pulse or tone for dialing. See Chapter 6, System Options.
SDC755A |