TECHNICAL SUPPORT (FAQ)
Problem & Question |
| Possible Solution |
Power LED is not on | * | Check if the Power Switch is in the ON position. |
| * | Power Cord should be connected. |
No Plug & Play | * | Check if the PC system is Plug & Play |
|
| compatible. |
| * | Check if the Video Card is Plug & Play |
|
| compatible . |
| * | Check if the |
|
| bent. |
Picture is fuzzy | * | Adjust the Contrast and Brightness Controls. |
Picture bounces or a wave pattern is | * | Move electrical devices that may cause |
present in the picture |
| electrical interference. |
The power LED is ON (orange) but | * | Computer Power Switch should be in the ON |
there’s no video or no picture. |
| position. |
| * | Computer Video Card should be snugly seated |
|
| in its slot. |
| * | Make sure monitor’s video cable is properly |
|
| connected to the computer. |
| * | Inspect monitor’s video cable and make sure |
|
| none of the pins are bent. |
| * | Make sure computer is operational by hitting |
|
| the CAPS LOCK key on the keyboard while |
|
| observing the CAPS LOCK LED.The LED should |
|
| either turn ON or OFF after hitting the CAPS |
|
| LOCK key. |
Missing one of the primary colors | * | Inspect the monitor’s video cable and make |
(RED, GREEN, or BLUE) |
| sure that none of the pins are bent. |
Screen image is not centered or sized | * | Adjust pixel frequency (CLOCK) and FOCUS or |
properly. |
| press |
Picture has color defects | * | Adjust RGB color or select color temperature. |
(white does not look white) |
|
|
Poor brightness or contrast | * | When the brightness of the screen lowers |
|
| after being used for a certain period and the |
|
| function of the display is affected, send it to our |
|
| authorized service center for repair. |
Horizontal or vertical disturbances on | * | Use win 95/98/2000/ME/XP/Win 7 |
the screen |
| mode Adjust CLOCK and FOCUS or perform |
|
| hot- key |
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