Please confirm that the Bluetooth Headset is being operated correctly (for example, ensure that the correct mode (audio or communications) mode has been selected).

Please confirm that the voice file or CD is being played back normally on your PC.

Please check the volume settings on your Bluetooth Headset and PC.

If Windows Media Player or another audio-related application is active when you try to connect your Bluetooth Headset, you may find it impossible to connect properly to the Bluetooth Headset, or even to use it at all.

Please start such applications after you have connected to the Bluetooth Headset.

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