Troubleshooting

Headset

Headset has to be charged

Switch the Wideband-Narrowband audio switch to narrowband (black).

too often.

 

Talk time is not as long as

 

stated.

 

 

 

Talk time performance

Battery is wearing out. Call Plantronics at (800) 544-4660 for factory

is significantly degraded

replacement information or contact us at plantronics.com/support.

even after a full recharge.

 

I can’t subscribe a headset to the base.

Make sure both the headset and base have the red XD markings. See Subscription button in this user guide.

Desk Phone

I can’t hear a dial tone in the headset.

I hear static.

Make sure your headset is charged.

Make sure your headset is subscribed to base. See Subscription button. Press the call control button on your headset.

If using a lifter, make sure the lifter is lifting the handset high enough to operate the hookswitch; set to a higher setting if necessary.

Adjust the configuration switch on the base until a dial tone is heard. Fine tune the listening volume on the headset.

If the volume is still too low, adjust the Listening volume dial on the base.

Make sure there is at least 12 inches between your base and your computer, and 6 inches between your base and your telephone. You may hear static as your headset is going out of range; move closer to the base.

The sound is distorted.

Lower the Speaking volume dial or Listening volume dial on the base. For

 

most telephones the correct setting is position 2.

 

If your desk phone has a volume control, lower until the distortion

 

disappears.

 

If the distortion is still present, adjust the headset volume control to lower

 

the headset speaker volume. If the distortion persists, lower the Listening

 

volume dial on the base.

 

Make sure there is at least 12 inches between your base and your computer,

 

and at least 6 inches between your base and your telephone.

 

 

I hear echo in the headset.

Lower the Listening volume dial and Speaking volume dial on the base. For

 

most telephones, the correct setting is position 2.

 

If the audio level is too low in this position, adjust the headset volume control

 

to increase the headset speaker volume.

 

If your speaking volume is too low for your listener in this position, adjust the

 

position of the headset to make sure the microphone is a finger’s width from

 

the corner of your mouth.

 

Adjust the Configuration switch. The most commonly used position is “A”.

 

 

People I talk to can hear a

Move the base further away from your phone.

buzz in the background.

If the base power supply is plugged into a power strip, plug it into the wall

 

directly.

The handset lifter is installed but does not lift the handset.

Be sure the handset lifter power cord is firmly pushed into the handset lifter jack on the base.

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Plantronics CS510-XD, CS520-XD manual Troubleshooting, Headset, Desk Phone

CS510-XD, CS520-XD specifications

The Plantronics CS520-XD and CS510-XD are wireless headsets designed to enhance communication in professional environments. Both models are part of Plantronics' perennial legacy in audio technology, particularly tailored for office use, providing exceptional sound quality, comfort, and advanced features.

One of the standout features of the CS520-XD and CS510-XD models is their DECT (Digital Enhanced Cordless Telecommunications) technology, which ensures a secure and interference-free connection. This technology allows users to experience a wide operating range, up to 350 feet or more, giving them the freedom to roam around the office while remaining connected to their calls.

Comfort is another priority for Plantronics, and both headsets feature plush ear cushions and an adjustable headband designed for all-day wear. The lightweight design further enhances comfort, making these headsets suitable for prolonged use without causing fatigue. The CS520-XD features a monaural design, allowing users to stay aware of their surroundings while still engaging in clear conversations. In contrast, the CS510-XD comes with a binaural option, providing immersive sound and helping to block out background noise.

Sound quality is paramount for effective communication, and both models boast high-definition audio performance. With wideband audio support, users will enjoy crystal-clear conversations, which is particularly beneficial in busy office environments. Additionally, the headsets come equipped with a noise-canceling microphone that filters background noise, ensuring that voices remain clear and intelligible during calls.

Another significant characteristic of the CS520-XD and CS510-XD is their battery performance. These headsets offer up to 13 hours of talk time on a single charge, allowing for uninterrupted communication throughout the day. The intuitive charging base makes recharging simple, with users being able to plug in their headsets easily when not in use.

Enterprise-grade security is also a critical feature of both models. The DECT technology used in these headsets provides encrypted communications, safeguarding sensitive information exchanged during calls. This level of security is vital for businesses that prioritize confidentiality.

In conclusion, the Plantronics CS520-XD and CS510-XD wireless headsets combine comfort, exceptional audio quality, and enterprise-level security, making them a solid choice for any professional looking to enhance their communication experience in the workplace.