Troubleshooting
I have my headset and mobile connected; how do I connect them both to Calisto 800?
Automatic Reconnect:
•If a Voyager Pro+ or Voyager Pro UC is used, go to “Bluetooth” menu in
Calisto and select “Connect Both”. They should both automatically reconnect even if Headset is still actively connected to the Mobile. These 2 headsets have special firmware to allow automatic reconnect.
Note: If an iPhone is used, it should also allow the automatic reconnect. Unlike Blackberry, iPhone supports Multipoint capability, allowing the iPhone to retain a BT connection both to the Bluetooth headset and Calisto at the same time.
Manual Reconnect:
•If a different Bluetooth headset is used, user first needs to go in their Mobile menu and disconnect the Bluetooth headset from the Mobile. User then goes to “Bluetooth” menu in Calisto and selects “Connect Both”.
Note:
•In a few rare instances, “Connect both” may succeed on the 2nd attempt as opposed to the 1st. This is due to a conflict between Bluetooth reconnection attempts between Mobile and Calisto that happen to occur at same time.
•“Connect both” or “Connect Mobile” or “Connect Headset”
Can I use the same headset with Calisto 800 and my Mobile Phone?
•Yes, but unless your headset is a Voyager Pro+ or Voyager Pro UC, or your
Mobile phone is an iPhone, you will first need to go in the Mobile BT menu to disconnect the headset from the Mobile Phone before reconnecting it to Calisto 800.
•Most Mobile Phones today – outside of iPhones - do not support Multipoint which means that they can’t both be connected to a Bluetooth headset and Calisto at the same time.
What Bluetooth headset does Plantronics recommend for Calisto 800?
•Voyager Pro+ is the recommended headset it supports wideband audio.
•Voyager Pro UC v2 is also recommended but users need to be aware that plugging the Bluetooth Dongle into the USB port at the same time as Calisto, will require user to select which device to route audio to.
If I am on a Mobile call via Calisto, can I transfer the audio back to my Mobile/ Headset if I need to leave?
•Yes, during the call, select “Options” and then “Take Mobile Call On the Go” on the Calisto screen.
•If a Mobile phone is connected, the audio is automatically transferred back into the Mobile Handset
•If a Mobile Phone and a Bluetooth headset are connected, the audio is automatically transferred back into the Mobile Handset. The Calisto screen prompts the user to either press the Headset button (for Voyager Pro+ or Voyager Pro UC v2) or go in the Mobile menu to transfer audio back to the Headset.
Note: “Transfer Audio to Mobile” is an alternative option to “Take Mobile call on the Go”. The only difference is that it keeps the call information on screen
Can I use both a PA50 Wireless Mic and Bluetooth Headset with Calisto? Or can I use 2 different Mobile Phones?
•Yes, but you will need to decide which of the 2 to actively connect.
•Go to “Mobile” menu to view which of the 2 devices is currently connected (it should say “Disconnect” Vpro if Vpro is currently connected). Select “Setup” and follows the instructions to select a different Headset or Mobile Phone.
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