Plantronics Winter 2006 warranty Headset Efficiency & Productivity Guide

Headset Efficiency & Productivity Guide

Physical & Productivity Benefits Validated.

Headsets proven to reduce muscle tension up to 41%!

3

Headset Efficiency Guide

Use this chart to calculate how much money

Results of a study conducted at Santa Clara Valley Medical Centre in San Jose, CA, provide strong evidence that office and telephone professionals can reduce neck, shoulder and upper back muscle tension as much as 41% by using headsets.

During a three month study, 62 people (33 women and 29 men), ranging from 20 to 63 years old, were involved in tests that evaluated the various levels of muscle tension resulting when office workers engage in other tasks while using the telephone. Study participants, all of whom used the telephone a minimum of three hours a day, were employed in a variety of professions from attorneys, reporters and consultants to small business owners, sales and customer support, engineering and financial operations.

Plantronics headsets improve workplace efficiency and productivity by up to 43%!

In a commissioned study, the firm of H.B. Maynard

&Co concluded that adding hands free Plantronics headsets to conventional office telephones substantially improves productivity and overall call volume while reducing phone related employee downtime and physical discomfort. In the course of the study, more than 2,000 telephone transactions were observed and recorded on a time/motion basis at four firms over an eight day study period. Workgroups studied included inside sales people, travel agents, technical sales support personnel and stockbrokers with previous headset experience.

The results showed that workers equipped with Plantronics headsets had an overall productivity increase of up to 43% over the control group. Time spent in telephone related work activities was reduced substantially. Repeat calls were made without interruption, and ordinarily time intensive tasks such as typing on a PC were performed far more quickly and efficiently with Plantronics headsets. Not only was a reduced error rate and improved service record noted, but workers on the phone full-time with Plantronics headsets placed an average of 16 more calls per day than those using traditional handsets. Finally, workers equipped with Plantronics headsets reported higher morale, lower fatigue levels and fewer phone related physical complaints. After more than a week of using Plantronics headsets they couldn’t imagine going back to using cumbersome handset phones.

In the first half of the study, participants were asked to use a conventional handset while performing a series of tasks including reading, note taking and typing on a computer. In the second half, participants used a Plantronics headset over phone handsets, providing the first scientific evidence that validates the physical benefits of headsets in reducing neck and upper back muscle tension. In today’s demanding work environments, employers and employees alike can benefit from using headsets, resulting in lower medical costs and happier, more productive workers.

Activities Significance

Reading* Headset users experienced 41% less muscle tension than handset users.

Writing* Headset users experienced 36.6% less muscle tension than handset users.

Typing* Headset users experienced 31.4% less muscle tension than handset users.

Overall** OVERALL: HEADSET USERS EXPERIENCED 35% LESS MUSCLE TENSION THAN HANDSET USERS.

*% difference between headset and handset means microvolt measurements across all muscle groups.

**Overall mean comparision,using average reading, writing and typing mean microvolt measurements.

Plantronics headsets endorsed by:

American Physical Therapy Association

a Plantronics headset

can save your business?

STEP 1.

Use this chart to determine your productivity increase and time savings.

% of Work Day	No of Calls Per	Total Minutes On		Minutes Saved	Additional Calls
Spent On Phone	Day		Phone	Per Day		Possible
25%	38		121.6	13.4		4
50%	75		240.0	26.4		8
75%	113		361.6	39.8		12
100%	150		480.0	52.8		16

STEP 2.

Use this chart to calculate your payback and dollar savings.

Calculations	Example	Actual
1) % workday spent on phone	50%	%
2) Mins saved per day (see chart)	26.4 mins	mins
3) Total Hours saved per day	0.44 hrs	hrs
(line 2 divided by 60)
4) Hourly Labour Rate	$9.00	$
5) Total Labour Savings per Day	$3.96	$
per Headset (Line 3 x Line 4)
6) Total Labour Saving per Month	$83.16	$
per Headset
(line 5 21 working days)
7) Number of Headset Users	10
8) Total Savings per month	$831.60	$
(line 6 x line 7)
Headset Investment Cost
9) Cost per Headset	$200	$
10) Total Investment	$2000	$
(line 7 x line 9)
Headset Payback Period
11) Payback Period	2.4 mos	mos
(line 10 divided by line 8)
12) 1st Year Headset Savings	$7983.36	$
(12 mos - line 11 x line 8)
13) Subsequent Annual Savings	$9979.20	$
(line 8 x 12 mos)

How to Select the Right

Headset for You.

The Following chart has been designed to help assess your headset application and work environment. This enables you to select the headset that is best for you personally.

Usage & Environment	Recommended Headset
Working in an Open Plan Office Area	H31, H41, H51, H51N, H61, H61N, H91,
	H91N, H101, H101N, H141, H141N, H171,
	H171N, H251, H251N, H261 & H261N
Need to confer when taking/making a call	H31, H41, H51, H51N, H61, H61N, H91,
	H91N, H101, H101N, H141, H141N, H171,
	H171N, H251, H251N, H261 & H261N
Reception Area	H31, H41, H81, H141 & H171
Noisy Reception Area	H41N, H81N, H141N & H171N
Intensive but Short Duration Calls	H41, H41N, H81, H81N, H141, H141N, H171
	& H171N
Executive or SoHo Use	H81, H131N, H132N, H171, H351, H351N,
	H361 & H361N
Headsets are shared with other staff	H51, H51N, H61, H61N, H91, H91N, H101,
	H101N, H251, H251N, H261 & H261N
Emergency Services	H31, H61, H61N, H101, H101N, H261, H261N
Noisy Environments where calls are	H31, H51N, H61N,H91N,H101N, H141N,
recorded	H171N, H251N, H261N, H351N & H361N
Heavy PC Users/Internet Telephony	.Audio 350, 360 370, 500USB, 510 USB,
	550DSP, DSP400 & DSP500
Celular, Cordless or DECT Users	Bluetooth & Mobile Headsets
Usage & Environment	Recommended Adaptor or Phone
ACD & Consoles	P10 & M12E
Tone Commander & Older Systems	M12
Modern Telephone Systems	M12E
Analogue Telephones	M12E
Executives & Professionals	M12E, MX10, DA55, DA60, CA40, CS60,
	CS60USB, CS70, Voyager 510 & CT12
SoHo (Small Office & Home Office)	Doro Congress 100, 200 & 305, StarBase
	2010, S12, T10, CT11 & CT12
General Business	M12E, DA40, DA55, StarBase 2010, CA40,
	CS60, CS60USB, CS70, CT11 & CT12
Call Centres	M12E, MX10, DA55, DA60, StarBase 2010,
	CA40, CS60, CS60USB, CS351, CS351N &
	CS361N
Telemarketing	M12E, StarBase 2010, CA40, CS60,
	CS60USB, CS351, CS351N & CS361N
Call Centre Supervisors	M12E, MX10, DA55, DA60, CS60,
	CS60USB, Voyager 510, CS70 & CT12
Sales Managers	M12E, MX10, DA40, DA55, DA60, CA40,
	CS60, CS60USB, Voyager 510, CT11 &
	CT12
Retail or Warehouse	CT11 & CT12
Simultaneous Telephone and PC Work	MX10, DA40, DA55 or DA60 & “H” Headset

© 2004 Plantronics, Inc. All rights reserved, Plantronics, the logo design, Plantronics & the logo design combined, AcuSpeak, .Audio, Call Clarity, Cat72, Cat132N, DuoPro, DuoSet, Encore, Firefly, Flexfit, Flex Grip, Headset Switcher, Intellistand, Freehand, Mirage, PerSono Pro, Polaris, QuickAdjust, Quick Disconnect, SES, SoundGuard, Sound Guide, StarSet II, Supra, SupraPlus, TriStar Vista, Versatip and the clear color and curvature of the Plantronics voice tube are registered tradmarks of Plantronics, Inc. The Bluetooth name and trademarks are owned by Bluetooth SIG, Inc. and are used under license. All other trademarks are the property of their respective owners.