FAQ’S (FREQUENTLY ASKED QUESTIONS)
My TV does not have an optical output.
How do I connect my audio?
You have several options for connecting your audio:
Use the optical output of your source unit (cable/satellitebox, DVD player, etc.) and connect directly to the SurroundBar 3000 using the supplied optical cable.
Use the 1/8" (3.5mm) analog / headphone output of your TV (if available) and connect directly to the SurroundBar 3000 using the supplied 1/8" (3.5mm) to 1/8" (3.5mm) analog cable. Use the RCA audio outputs (white/red pair) on your TV
(if available) and connect directly to the SurroundBar 3000 using the supplied 1/8" (3.5mm) to 1/8" (3.5mm) analog cable and 1/8" (3.5mm) to RCA adapter.
What if my provided optical cable is too short?
We did our best to provide a cable of adequate length; however, there might be a few setup instances in which the cable may be too short. If that is your situation, your local electronics store will have cables that
meet your required length.
Why am I not hearing any sound from my SurroundBar 3000 when using the provided (optical) cable?
The SurroundBar 3000 is expecting the audio to be in
My audio sounds strange and distorted.
Your SurroundBar 3000 requires a clean, unaltered stereo signal for proper audio performance. If the sound from your SurroundBar 3000 is strange or distorted, then check the audio menus of whatever source(s) are connected to your SurroundBar 3000 and make sure any audio processing is turned off.
Why can’t I successfully program the SurroundBar 3000 to respond to my remote control?
There are many remote control formats, and we have done our best to make the SurroundBar 3000 compatible with the most popular brands. However,there are likely some cases in which the bar will not be able to learn your remote codes. In this case, please use the remote control provided with the SurroundBar 3000 product or try a different universal remote control.
How do I control the SurroundBar 3000?
There are three ways to control your SurroundBar 3000:
Use the
Use the provided remote control.
Program the SurroundBar 3000 to respond to your existing remote (see included instructions).
My SurroundBar 3000 was responding to commands, but now it isn’t. What should I do?
In this rare event, simply turn off the power (switch located on the back of the bar), wait a few seconds, and then turn the power back on. This should restore control.
How do I erase previously learned remote control commands?
If you have programmed your SurroundBar 3000 to respond to a remote control and you no longer want it to do so, then you can erase the codes by pressing the LEARN key for about two seconds while the unit is in standby mode (power LED is red). The SurroundBar 3000 will continue to respond
to the provided credit card remote control.
Can I adjust the subwoofer level control from the bar keypad if I cannot locate the provided remote control?
Yes. You can control the subwoofer volume from the bar keypad by tapping the LEARN button prior to using the volume buttons. When you are done with the adjustment tap the LEARN button again.
To contact Customer Service:
If you have a question or comment, please feel free to call us or email us. In North America and Canada, call Polk Audio Customer Service:
A Note Regarding Wireless Performance:
Like all wireless devices, your SurroundBar 3000 IHT may be susceptible to RF interference from such sources as microwave ovens, WiFi computer systems, video game systems, cordless telephones, blue tooth systems, baby monitors and other devices. In particular, any devices operating in the 2.4GHz band may cause intermittent wireless connections between the SurroundBar 3000 speaker and the subwoofer. It is also possible that your SurroundBar 3000 IHT System may affect other wireless systems. For the most part, you can avoid wireless performance problems by physically separating these devices from your SurroundBar 3000 IHT System. Maintaining a distance of several feet or more between your SurroundBar 3000 IHT speaker and any wireless device should prevent any mutual interference effects. If you do notice any subwoofer signal dropouts take care to identify the root cause (most commonly having other wireless devices too close) and resolve accordingly. Any interference effects from a microwave oven will cease once the oven stops operating
and may be resolved on a
WARNING: LISTEN CAREFULLY
Polk Audio loudspeakers and subwoofers are capable of playing at extremely high volume levels, which could cause serious or permanent hearing damage. Polk Audio, Inc. accepts no liability for hearing loss, bodily injury or property damage resulting from the misuse of its products.
Keep these guidelines in mind and always use your own good judgment when controlling volume:
•You should limit prolonged exposure to volumes that exceed 85 decibels(dB). Refer to the Occupational Health and Safety Administration (OSHA) guidelines at: www.osha.gov/dts/osta/otm/noise/standards_more.html.
Polk Audio is a DEI Holdings, Inc. Company. Polk Audio, Polk, The Speaker Specialists, SDA, Polk Digital Logic and SurroundBar are registered trademarks of Polk Audio, Inc.
Products that have earned the Energy Star® are designed to protect the environment through superior energy efficiency.
Manufactured under license from Dolby Laboratories. Dolby and the
Customer Service Hours of Operation: | polkcs@polkaudio.com | 11 |
