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Polycom RMX 500 LPR , IVR-Enabled Conferencing , Recording Link , Conferencing Capabilities and Options

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Chapter 1 –

System Overview

1-4

LPR

Lost Packet Recovery (LPR) is a Polycom algorithm designed to protect IP

video calls from the impact of network packet loss. LPR offers five key

benefits:

• Allows users to conduct high quality video calls over packet loss-prone

IP networks (DSL, cable, satellite, high contention LANs / WANs.)

without suffering the effects of packet loss.

• Protects video calls from short-term network issues by temporarily

adjusting the bit rate of the call in progress.

• Reduces the jitter buffer and associated delay.

• Allows an organization to use all available bandwidth for its video calls.

• Protects all elements of the videoconference call; voice, video, and

content.

IVR-Enabled Conferencing

The Interactive Voice Response (IVR) function lets par ticipants perform

various operations during ongoing conferences accor ding to voice prompts.

The participants use their endpoints’ keypads and remote control to interact

with the conference’s menu-driven scripts using Far-End Camera Control

(FECC) and DTMF codes.

Recording Link

The RMX system supports recording links similar to other Polycom MCUs.

This recording link can work with the Polycom RSS to re cord the content of

an RMX conference.

Conferencing Capabilities and Options

Multiple Ways to Hold a Conference

The following options are available when setting up co nferences:

• Instant Conference – Hold an instant one-time-only conference. The

conference is deleted from the MCU immediately after its completion.

• Meeting Room – Meeting rooms are stored in the MCU memory, without

occupying any MCU resources until used. They can be activated anytime.

• Reserve a Conference - The reserved conference is stored at the RMX and

only reserves system resources for the call’s specified time. The system

automatically initiates and terminates the conference according to the

reservation start and end times.

Connection Methods

• Dial-out: automatically connect pre-defined participants (automatic line

rate detection)

• Dial-in:

― Inbound calling by pre-defined participants

Contents

Main Trademark Information Patent Information Table of Contents Page Page Page Page Page System Overview RMX System Page RMX Main Features Video Display Dynamic Continuous Presence High Definition Multiple Switching Modes LPR IVR-Enabled Conferencing Recording Link Conferencing Capabilities and Options Multiple Ways to Hold a Conference User Interfaces Web Interface Personal Conference Manager (PCM) Page First Time Installation and Configuration Hardware Installation and Setup Configuration Preparations Obtaining Network Information Get the product activation key. First Time Configuration Modify the default IP address. Configuring Other Network Options (Optional) Page Page Synchronizing System Time Page Basic Operation RMX Screen Components User Rights Pane Layout Conference List RMX Management List Pane Status Bar Common Operations List Sorting Right-click Shortcut Menu Pane Sizing Confirm/Cancel Shortcut Windows Operations Starting a Conference Starting a Conference from the Conferences Pane Use the Remote Control to Create a Conference Conference on Demand H.323 Endpoint SIP Endpoint Calling between the H.323 Endpoint and the SIP Endpoint Connecting to a Conference Dialing Methods H.323 Endpoint SIP Endpoint Page Conference Profiles Page 4-3 Defining a Conference Profile Page 4-5 Advanced Conference Profiles 4-6 Video Quality Defining People Video Quality Page Page Conference Profiles 4-10 Page Defining Content Video Quality Video Setting Audio Setting Conference Skin Skins Conference Recording Overlay Site Name Modifying a Profile Deleting a Profile Setting a Default Profile Recording Link Configurations for Default Recording Parameters Page DTMF Code Setting Recording Control Recording Properties Meeting Rooms Creating a Meeting Room Meeting Rooms 6-2 The table below explains the detailed meanings of these parameters. Participant setup Recording Multicast Configurations Use the RMX Multicast Player Tool to Receive Multicast Page Other Information Modifying a Meeting Room Deleting a Meeting Room Reservations Reservation Views Calendar View Switching Calendar Modes List View Adding a Reservation Page Reserve a Permanent Conference Reserving One-time Conference Reserving a Daily Conference Reserving a Weekly Conference Reserving a Monthly Conference Modifying a Reservation Deleting a Reservation Address Book Adding a Participant to the Local Directory Creating a Participant in the Address Book General Settings 8-3 The table below explains the detailed meanings of these parameters. Example of cascading configuration Page Advanced Setting Other Information Adding a Participant from an Ongoing Conference Defining a Participant Group Modifying a Participant/Group Deleting a Participant/Group Importing and Exporting the Local Directory Exporting the Local Directory Importing the Local Directory Internal GK server Internal GAB server Directory Service Enabling Builtin GAB Server Configuring Directory Service GAB Server LDAP Server Viewing the Global Directory Searching Directory Entries Conference/Participant Monitoring Conference Monitoring Viewing Conferences List Pane Viewing Conference Parameters Conference Control Changing End Time Locking/unlocking a Conference Setting the Talk Hold Time Changing Conference and Chairperson Passwords Choose a personalized layout Page Set Viewers and Hosts Customized Polling Roll Call Setting Message Overlay for Conference Setting the Conference Name Specify the Dual Stream Sender in a Cascading Conference Participant Monitoring Viewing Participant List 9-9 Viewing Participant Properties Participant Control Buttons and Menus Page Participant Control Operations Mute a Participant Ask to Speak Specify a Fixed Dual Stream Sender Switch the Target Conference Sites (Video Switching Conferences Only) Manually move the participant to another video stream channel. Monitoring an Endpoint's Conference Site Prevent an Endpoint from Being a Lecturer I Frame Suppression Users and Connections User List Defining New User Deleting User Modifying User Password Viewing User Connection IP Network Services LAN Setting 11-3 Routers In the "IP Network Services" interface, click "Routers" to configure the routing information. Gatekeeper 11-5 The table below explains the specific meanings for the configuration options. SIP Server If your network supports Session Initiation Protocol (S IP), you can connect an IP call with SIP. IP Network Services 11-6 In the "IP Network Services" interface, click "SIP Server" to configure SIP server parameters. QoS IP Network Services 11-8 Ports The table below explains the detailed meanings of these parameters. Email Internal Network Configurations Page IVR Service IVR Service 12-2 Default IVR Information Customizing IVR Information Replace the IVR information Recording an Audio Message Page Page Page Page CDR CDR Files Viewing CDR Records Saving CDR Records System Maintenance System Alerts H.323 Link System Time Customization Modifying Language Setting System Name Setting Skins Video Standard Maximum Bandwidth (RMX 1000 Rev A only) Security Setting Configuring the SSL Certificate SNMP Setting Setting the Agent 14-9 Click the Traps tab on the SNMP Properties page. Setting Traps System Maintenance 14-10 Product Activation Logger Diagnostics Files Software Management Backup Configuration / Reservation Restoring Configuration / Reservation Resources Usage Page Device Upgrade Upgrading from Version 2.x to Version 2.5 System Recovery Page Page Page Signaling and Hardware Monitoring Signaling Monitoring Hardware Monitor Stacking Configuration Conference Scheduling in Stacking Page Configure Hot Standby Page Page Personal Conference Manager (PCM) Introduction to PCM Interfaces Viewing the PCM Interface Definitions of DTMF & FECC Keys PCM Operations Choose a Personalized Layout Changing the Multi-screen Mode Connect Participant Participant mute/status Camera Control Recording a Conference Disconnect Participant Terminate Conference Appendix A: Connection Failure Diagnosis Appendix B: Telnet/Terminal Commands HyperTerminal Parameters Login Command Introduction Help Exit View Device Information Idle Timeout Setting Reboot Device Restore Password Restore System Configuration Clean Key Code Telnet Setting Password Modification Ping Network Service Password Checking Password Encryption Set I-frame Timing Interval Page Appendix C: Glossary 19-2 Appendix C: Glossary 19-3 Appendix C: Glossary 19-4 20-1 Third-party Software Licenses 20-2 Quick Installation Setup Wizard (RMX500 Rev A only) Use Simple Conference Management System Simple conference management system user Use Simple Conference Management System Create Address Book Using Profile Setting up Conferences Viewing Conferences Conference Control Set the multi-screen layout Automatic Multi-screen Layout Dial-in Number