Hold / Transferring Calls | Porter-Cable SOPHO IPC 100 manual

Hold / Transferring Calls

Placing a Call on Hold / Retrieving a Held Call

Hold

Retrieve

HOLD

(Talking)

Trunk Key

(Flashing)

CALL

(Flashing)

When an Intercom call is placed on hold, the call is held as “Exclusive Hold” on your phone.

While your outside call is on System Hold, other extension users can take the call off Hold.

Placing a Call on Exclusive Hold

Hold

Retrieve

Exclusive Hold Key

(SC.851+45)

(Talking)

Trunk Key

(Flashing)

CALL

(Flashing)

System programming is required to use Exclusive Hold. Ask your PBC Authorised Supplier for details.

While your outside call is on Exclusive Hold, other extension users can not take the call off Hold.

Retrieving a Held Outside Call (if your extension doesn’t have trunk keys)

CALL

7

7

2

Trunk No.

you want to retrieve

? ?

TRFR

(To answer own held Trunk)

Transferring a Call to another Extension

HOLD	Extension Number
HOLD
	? ? ?

(Talking)

(Announce)

TRFR

If your phone has a DSS or One-Touch key for the extension user who is to receive the call, just press it instead of “HOLD + Extension Number” in the operation above.

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Porter-Cable SOPHO IPC 100 manual Hold / Transferring Calls, Placing a Call on Hold / Retrieving a Held Call, Hold Retrieve

Contents

System and Display phone User Guide Thank you for purchasing the Sopho IPC 100 system Before using Your Telephone…Using Your Multiline Telephone… Functions Button Display phone System phone Programming a DSS/One-Touch Key For Your ConvenienceProgramming a Function Key ? ? Common/Personal Abbv Bin No Programming Abbreviated Dialling BinsEntering a Name into an Abbreviated Dialling Bin Name 12 characters Placing an Intercom Call Dial Access Placing an Outside Call Quick AccessPlacing an Outside Call Access Code Placing Calls Placing Calls Quickly Using Abbreviated Dialling Outside CallsUsing One-Touch Keys Outside/Intercom Calls Last Number Redial Outside/Intercom Calls If your call doesn’t go through… Setting Camp On / Callback / Trunk QueuingCancelling Camp On / Callback / Trunk Queuing Set / Answer a Message Waiting Clearing All Message Waiting Indications at any extension Checking & Answering a Message Waiting IndicationRepeat Dialling Outside Call Answering an Intercom Call Answering CallsAnswering an Outside Call Picking up another Extension’s Call Placing a Call on Exclusive Hold Hold / Transferring CallsPlacing a Call on Hold / Retrieving a Held Call Transferring a Call to another Extension Do Not Disturb DND CancelFor more convenient use… Call Forward / Follow Me CE Notice European Union Volume ControlsHard of hearing Options Visual indications Product disposal information For Countries outside the European Union