TECHNICAL INFORMATION
4.1 TROUBLESHOOTING
Please note that many technical issues can arise when converting a standard computer into a DAW (Digital Audio Workstation). PreSonus will only provide support for issues that directly relate to the FP10 interface. It may be necessary to contact the manufacturer of the computer, operating system and/or software to obtain additional technical support. PreSonus does not provide support for issues in regards to operating systems, additional hardware or software. Please check our website, www.PreSonus.com regularly for software information and updates, firmware updates and technical support. Technical assistance may also be received by calling PreSonus at
Pops and Clicks
The light on the front right panel of the FP10 is a clock (sync) indicator. It lets you know if your unit is receiving word clock correctly. Word clock is the manner by which digital devices sync frame rates. Proper word clock sync prevents digital devices from having pops, clicks or distortion in the audio signal due to mismatched digital audio transmission. If the symbol is solid blue, this indicates your unit is in sync with your computer or S/PDIF device plugged into the S/PDIF input on the back of the FP10. If the light is solid red, this indicates that the FP10 does not have sync from the computer and that the unit might not be connected properly. If the unit is flashing red and blue, the unit is not receiving external sync. This would be caused by the clock source in the FP10 control panel being set to S/PDIF with no S/PDIF sync source coming in
Pops and clicks can also occur with high CPU loads (running a large number of
No Sync (Red) – Macintosh Users
Open Audio MIDI Setup and change the Format sample rate speed to anything different. This will
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