PX2454601-00 C 3-1
Section 3
Troubleshooting
3.1

Problems After Installation

There are three basic types of installation problems that can cause your
QLE2360/2362 HBA to function incorrectly: hardware problems, system
configuration problems, and Fibre Channel problems. The following section
provides itemized checklists to help you determine why your QLE2360/2362 HBA
is not functioning.
3.2

Hardware Problem Checklist

■Are all of the circuit cards installed securely in the system?
■Are all of the cables securely connected to the correct connectors? Be sure that
the FC cables that attach from the QLE2360/2362 HBA connectors to the device
are connected correctly. For example, the optical transmit connector on the
QLE2360/2362 HBA must be connected to the optical receive connector on the
device. Some connectors require a firm push to ensure proper seating. An easy
way to check for correct seating is to switch the connectors on either the
QLE2360/2362 HBA or the device, then restart your system. If the BIOS is
enabled, devices attached to the QLE2360/2362 HBA are displayed on the
screen.
■Is the QLE2360/2362 HBA installed correctly in the PCI Express slot (x4 or higher
lane width)? If you select a slot higher than x4, make sure that the slot supports
x4 or x1. Is it seated firmly in the slot? The PC may contain PCI and PCI-X slots
as well as PCI Express slots. Refer to the PC manufacturer’s instructions to
determine the correct slot type.
■Check for interference due to nonstandard PCI connectors.